At a Glance
- Tasks: Analyse business challenges and recommend practical improvements for digital transformation.
- Company: Thames Water, a leader in the water industry focused on innovation.
- Benefits: Competitive salary, generous annual leave, and health & wellbeing perks.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Join a dynamic team driving impactful change in a vital industry.
- Qualifications: Experience in business analysis, Agile methodologies, and strong communication skills.
The predicted salary is between 60000 - 60000 £ per year.
As a Business Analyst, you will play a key role within the Digital and Transformation teams at Thames Water, supporting the delivery of business and technology change initiatives that enable the organisation to achieve its strategic objectives. Working closely with Project Managers, Product Owners, Scrum Masters, and business stakeholders, you will help ensure solutions meet business needs and align with Thames Water’s governance and delivery frameworks. You will gather, analyse, and document requirements while supporting teams to deliver outcomes that drive value across people, processes, and technology. This role contributes to Thames Water’s digital transformation by identifying opportunities for improvement, shaping solutions, and ensuring robust business analysis practices are applied throughout the project lifecycle.
What you’ll be doing as a Business Analyst:
- Analyse business challenges and opportunities, identifying root causes and recommending practical improvements.
- Support feasibility assessments, option analysis, and business case development, including cost, risk, and benefit evaluation.
- Gather, document, and manage functional and non-functional requirements, user stories, and backlogs in Azure DevOps (ADO).
- Work closely with Product Owners, Scrum Masters, and delivery teams to prioritise backlog items and support agile sprint delivery.
- Facilitate stakeholder engagement, workshops, and decision‑making sessions across business and technical teams.
- Map and improve business processes using BPMN tools such as Bizzdesign and Visio to drive efficiency and automation.
- Support testing, change impact assessments, and change control activities to ensure successful solution delivery.
- Ensure compliance with governance standards, delivery frameworks, and reporting requirements.
Base location – Hybrid – Clear Water Court Reading (may require Swindon or other Reading offices 2‑3 days/week)
Working pattern – Monday to Friday 36 hours
What you should bring to the role:
- Proactive Business Analysis experience in digital project environments.
- Strong understanding of Agile and Waterfall methodologies.
- Skilled in requirements documentation, process mapping, and stakeholder engagement.
- Experience with Azure DevOps, BPMN tools, and backlog management.
- Excellent communication and facilitation skills.
- Able to deliver high‑quality business analysis artifacts to support project milestones.
- Knowledge transfer and retention within Thames Water’s Business Analyst community.
- BCS Diploma or equivalent.
- Product Owner/Scrum certifications.
- Experience in DevOps tools and practices.
- Business process mapping experience in Bizzdesign.
- Knowledge of the water industry and regulatory environment.
What’s in it for you?
- Competitive salary of up to £60,000 per annum depending on experience.
- Annual Leave – 26 days holiday per year increasing to 30 with the length of service (plus bank holidays).
- Performance‑related pay plan directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Access to benefits to support health and wellbeing, and finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Business Analyst employer: Thames Water Utilities Limited
Thames Water is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary and a generous benefits package including 26 days of annual leave, which increases with service. The hybrid working model fosters a collaborative work culture, allowing Business Analysts to engage with diverse teams while contributing to meaningful digital transformation initiatives in the water industry. With a strong focus on professional development and a supportive environment, Thames Water empowers its employees to thrive and make a significant impact.
Contact Details:
Thames Water Utilities Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Thames Water on LinkedIn. A friendly chat can give you insider info and might just lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common Business Analyst scenarios. Think about how you’d tackle specific challenges mentioned in the job description, and be ready to share your thought process.
✨Tip Number 3
Showcase your skills with real examples! When discussing your experience, use the STAR method (Situation, Task, Action, Result) to clearly demonstrate how you've added value in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Thames Water team.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Analyst role. Highlight your experience with Agile methodologies, requirements documentation, and any relevant tools like Azure DevOps. We want to see how your skills align with what Thames Water is looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your understanding of the water industry and how you can contribute to Thames Water’s digital transformation.
Showcase Your Communication Skills:As a Business Analyst, communication is key. In your application, demonstrate your ability to engage stakeholders and facilitate discussions. We love seeing examples of how you've successfully collaborated with teams in the past!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative to connect with us directly!
How to prepare for a job interview at Thames Water Utilities Limited
✨Know Your Business Analysis Basics
Make sure you brush up on your business analysis fundamentals, especially in digital project environments. Be ready to discuss how you've identified root causes and recommended improvements in past roles. This will show that you understand the core responsibilities of the position.
✨Familiarise Yourself with Agile and Waterfall
Since the role involves working closely with Agile and Waterfall methodologies, it’s crucial to demonstrate your understanding of both. Prepare examples of how you've applied these methodologies in your previous projects, particularly in relation to backlog management and sprint delivery.
✨Get Comfortable with Azure DevOps and BPMN Tools
As you'll be using Azure DevOps and BPMN tools like Bizzdesign, make sure you can talk about your experience with these platforms. If possible, bring along a sample of your work or a case study that highlights your skills in requirements documentation and process mapping.
✨Engage Stakeholders Effectively
Stakeholder engagement is key in this role, so think about how you've facilitated workshops or decision-making sessions in the past. Be prepared to share specific strategies you used to ensure all voices were heard and how you navigated any challenges that arose during those interactions.
