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- Tasks: Monitor security alarms and CCTV, responding to incidents to protect life and property.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Earn £38,000 – £48,000, enjoy 24 days holiday, and access a great benefits scheme.
- Why this job: Make a real difference in your community while developing your career in security.
- Qualifications: Experience in security systems and strong analytical skills are essential.
- Other info: Flexible working hours with opportunities for personal growth and training.
The predicted salary is between 32000 - 40000 £ per year.
As an AMC Operator, your role will proactively monitor and respond to security alarms, CCTV and incidents, ensuring effective detection and response to crime, loss, and waste on Thames Water's sites in order to protect life, property and premises. You will assess alarms, using available tools and contacts to provide context and initiate the correct response. You will triage reported incidents from our mobile patrol teams and direct from Thames Water employees, allocate the correct response level, trigger initial response and escalate to the AMC Supervisor where needed.
Responsibilities
- Monitor alarms and CCTV against set procedures and documentation, ensuring that site systems are operating correctly.
- Triage incident reports to ensure correct response is initiated and auditable.
- Provide security incident support to our operational sites e.g. in case of security system outage.
- Activate disaster recovery plans for the AMC as required.
- Manage the AMC working environment.
- Support system health checks and data/subject access requests in collaboration with the Security System Lead and AMC Assurance Analyst.
- Support third-party contractor engagement around maintenance requests and defect management, ensuring the functionality of the AMC is maintained.
- Contribute to continuous improvement activity, identifying operational and process improvements opportunities.
- Support security-related projects, e.g. the AMC upgrade, and any planned system upgrades.
Location: Reading, Berkshire
Working Hours: 38.5 hours per week; 4-on-4-off, 12 hour shifts. Day and Night roles available.
Qualifications
- Operational experience gained in a similar AMC, ARC, SOC role.
- Knowledge and experience of using security systems (CCTV, Alarms, Access control etc) to monitor and respond to alarms.
- Demonstrate a thorough understanding and deployment of monitoring, response, emergency, and escalation procedures.
- Analytical and Decisive, takes ownership for actions.
- Self-motivated, committed, and organised.
Benefits
- £38,000 – £48,000 per annum, depending on experience and skills.
- 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
- Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments - open to all once a year.
- Performance-related pay plan directly linked to company performance measures and targets.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
AMC Operator employer: Thames Water Utilities Limited
Contact Detail:
Thames Water Utilities Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AMC Operator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Thames Water on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to security systems and incident response. We recommend role-playing with a friend to get comfortable talking about your experience and how it relates to the AMC Operator role.
✨Tip Number 3
Show your passion for the role! During interviews, share specific examples of how you've handled security incidents in the past. This will demonstrate your analytical skills and commitment to safety, which are key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Thames Water family and making a difference.
We think you need these skills to ace AMC Operator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in monitoring security systems and responding to incidents. We want to see how your skills align with the role of an AMC Operator!
Showcase Your Analytical Skills: In your application, emphasise your ability to assess alarms and triage incidents effectively. We love candidates who can demonstrate their analytical thinking and decisiveness in high-pressure situations.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experience at a glance. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Thames Water Utilities Limited
✨Know Your Security Systems
Familiarise yourself with the specific security systems mentioned in the job description, like CCTV and alarms. Be ready to discuss your previous experience using these tools and how you’ve effectively monitored and responded to incidents.
✨Demonstrate Analytical Skills
Prepare examples that showcase your analytical and decisive nature. Think of situations where you had to assess alarms or triage incidents, and be ready to explain your thought process and the outcomes of your decisions.
✨Understand Emergency Procedures
Brush up on emergency and escalation procedures relevant to the role. You might be asked how you would handle a specific incident, so having a clear understanding of these protocols will help you stand out.
✨Show Commitment to Continuous Improvement
Be prepared to discuss how you've contributed to operational improvements in past roles. Think about specific examples where you identified issues and implemented solutions, as this aligns with the company’s values of continuous improvement.
