At a Glance
- Tasks: Support the Public Access function by responding to enquiries and providing guidance.
- Company: Join Thames Valley Police, dedicated to community protection and support.
- Benefits: Enjoy 24 days annual leave, flexible working, and lifestyle discounts.
- Other info: Inclusive culture with career development opportunities and wellbeing support.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 24873 - 30401 £ per year.
This position will support the Public Access function, enabling the Force to respond appropriately to requests for information and advice. In this interesting role, you will provide an effective service to internal and external customers on all Public Access related activities, answering and responding to general enquiries and correspondence from customers, providing advice and guidance or escalating as appropriate.
You will have good problem-solving abilities and customer service skills, with attention to detail and deadlines. Highly effective communication skills are essential together with advanced user skills in computer applications including spreadsheets and databases. A high degree of integrity and trust is required as you will be dealing with sensitive and classified information. An understanding of Information Management principles and relevant legislation such as Data Protection Act, MOPI and Freedom of Information Act is required.
As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme.
We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card.
We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission.
Public Access Assistant (Part Time - Winchester) employer: Thames Valley Police
Thames Valley Police is an exceptional employer, offering a supportive work culture where every call handler plays a vital role in community safety. With comprehensive training leading to a nationally recognised qualification, employees benefit from professional growth opportunities and a commitment to diversity and inclusion, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Public Access Assistant (Part Time - Winchester)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Thames Valley Police and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Thames Valley Police and let us see your personality shine through!
We think you need these skills to ace Public Access Assistant (Part Time - Winchester)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Thames Valley Police.
Get Familiar with Our Brand:Before applying, take some time to learn about Thames Valley Police and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Thames Valley Police
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Thames Valley Police.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Thames Valley Police will surely appreciate.
