At a Glance
- Tasks: Support victims and witnesses of crime, providing essential emotional and practical assistance.
- Company: Join the Office of the Police and Crime Commissioner for Thames Valley.
- Benefits: Enjoy 24 days annual leave, flexible working, and career development opportunities.
- Other info: Be part of a supportive team dedicated to helping vulnerable individuals.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Empathy, strong communication skills, and ability to manage challenging situations.
The predicted salary is between 30000 - 40000 £ per year.
Make a Difference Every Day. Do you want to ensure that all victims and witnesses receive the support they need to cope with the impact of crime and build resilience? Working in the Office of the Police and Crime Commissioner (PCC) for Thames Valley is more than just a job, it’s a chance to have a direct impact on the lives of others.
About The Role: As a Victims First Officer, you will provide a professional telephone triage service to victims and witnesses of crime across the Thames Valley. You will assess the needs of the victim and ensure they are referred to specialist services to receive the appropriate emotional and practical support. This is an important role in ensuring that victims in the area get the support they need to cope and heal from the impact of crime.
Key Responsibilities:
- Engage with victims of crime (including vulnerable children/adults) to assess well-being concerns, risks, impact and support needs.
- Collaborate with specialist staff, victim care partners, volunteer services and third-party service providers, to refer victims and co-ordinate support.
- Maintain accurate records of contact, information and actions to ensure accurate case management information and statistics.
About You:
- A focus on customer service, with empathy and dedication to supporting victims, witnesses and/or vulnerable people.
- Experience of communicating with a wide range of people including working with vulnerable people or those in distress.
- The ability to take personal responsibility and show resilience when dealing with conflict and vulnerable/distressed callers.
- An aptitude and ability to accurately use relevant computer systems.
- Good time management and organisational skills, with the ability to work on your own initiative, prioritise a demanding workload and demonstrate good decision-making under pressure.
Join Our Team: If you are a motivated professional with a passion for making a positive impact on the lives of victims and witnesses, we would love to hear from you. Apply now to join us in this rewarding and crucial role within the Office of the Police and Crime Commissioner.
As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and the option to join a local government pension scheme.
If you have any queries please contact the Recruitment Team at RecruitmentPoliceStaff@thamesvalley.police.uk quoting reference 23343. We will endeavour to respond to your query as quickly as possible. The closing date for enquiries and receipt of completed applications is Sunday 29 March 2026.
Victims First Officer - Office of the Police and Crime Commissioner (OPCC) employer: Thames Valley Police
The Office of the Police and Crime Commissioner (OPCC) for Thames Valley is an exceptional employer dedicated to making a meaningful difference in the lives of victims and witnesses. With a strong emphasis on employee well-being, we offer flexible working conditions, generous annual leave, and numerous career development opportunities, all within a supportive and collaborative work culture. Join us to be part of a team that values empathy and resilience while providing vital support to those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Victims First Officer - Office of the Police and Crime Commissioner (OPCC)
✨Tip Number 1
Network like a pro! Reach out to people in the field, especially those connected to the OPCC. A friendly chat can lead to insider info about the role and even potential referrals.
✨Tip Number 2
Prepare for the interview by practising common questions related to victim support. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy and customer service skills during interviews. Share real-life examples of how you've supported vulnerable individuals, as this will resonate with the values of the OPCC.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there.
We think you need these skills to ace Victims First Officer - Office of the Police and Crime Commissioner (OPCC)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting victims and witnesses shine through. We want to see how much you care about making a difference in their lives, so share any relevant experiences that highlight your dedication.
Tailor Your Application:Make sure to tailor your application to the role of Victims First Officer. Use the job description as a guide and align your skills and experiences with the key responsibilities and qualities we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid jargon and make it easy for us to understand your qualifications and motivations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward, so you can focus on showcasing your skills.
How to prepare for a job interview at Thames Valley Police
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Victims First Officer. Familiarise yourself with the key tasks, such as assessing the needs of victims and collaborating with specialist services. This will help you demonstrate your knowledge and passion for the role.
✨Show Empathy and Communication Skills
Since this role involves working with vulnerable individuals, be prepared to showcase your empathy and communication skills during the interview. Think of examples from your past experiences where you've successfully supported someone in distress or communicated effectively with diverse groups.
✨Highlight Your Organisational Skills
The job requires good time management and organisational skills. Be ready to discuss how you prioritise tasks and manage your workload, especially under pressure. Share specific instances where you’ve demonstrated these abilities to reassure the interviewers of your capability.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, support systems in place for victims, or the training process. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
