At a Glance
- Tasks: Be the first voice of support for those in need as a Police Call Handler.
- Company: Join Thames Valley Police and make a difference in your community.
- Benefits: Full training, structured apprenticeship, and a nationally recognised qualification.
- Other info: Dynamic environment with opportunities for personal growth and support for diverse backgrounds.
- Why this job: Help protect your community while developing valuable skills in a rewarding role.
- Qualifications: No experience needed; just bring resilience and clear communication skills.
Police Call Handler
As a Police Call Handler you will be the first voice our communities hear when they call for help and assistance.
You do not need previous experience – we will provide all required training and support. You should have common sense, remain calm under pressure, show resilience, pay attention to detail, communicate effectively, and be comfortable using IT systems.
Key Responsibilities
- Handle a wide variety of calls, from non‑urgent 101 enquiries to distressing 999 emergencies and digital contacts via live chat.
- Gather and assess information from callers and make key decisions.
- Maintain composure and professionalism, even when receiving abusive communication.
Qualifications
- Common sense and high levels of resilience.
- Calm head under pressure.
- Attention to detail.
- Excellent communication and IT skills.
Training & Development
Your successful application will include a six‑week full‑time training course at Kidlington, after which you will receive a nationally recognised Level 3 Certificate in Emergency Service Contact Handling.
Successful candidates who are 18 years old on starting date and do not hold English and Math GCSEs (Grade A‑C / 9‑4 or equivalent) will be offered Functional Skills training.
All new staff receive structured on‑ and off‑the‑job training through a comprehensive apprenticeship programme.
Benefits
Positive action initiatives are in place to support colleagues from under‑represented backgrounds and ensure an equal playing field.
Application Information
Closing date for enquiries and receipt of completed applications: Sunday 12th July 2026 (subject to change).
All applications must include a CV.
This is a full‑time role.
Equal opportunities and affirmative action – see statements above.
Trainee Contact Management Centre Officer: Oxford – Kidlington (999/101 Call Handler) employer: Thames Valley Police
Thames Valley Police is an exceptional employer, offering a supportive work culture where every call handler plays a vital role in community safety. With comprehensive training leading to a nationally recognised qualification, employees benefit from professional growth opportunities and a commitment to diversity and inclusion, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Contact Management Centre Officer: Oxford – Kidlington (999/101 Call Handler)
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what a Police Call Handler does and the skills needed. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for callers, being able to communicate clearly and calmly is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Stay cool under pressure! Think about how you would handle stressful situations. Maybe watch some videos or read up on techniques for managing stress, so you’re ready for anything that comes your way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have questions.
We think you need these skills to ace Trainee Contact Management Centre Officer: Oxford – Kidlington (999/101 Call Handler)
Some tips for your application 🫡
Craft a Clear CV:Make sure your CV is straightforward and highlights your communication skills. We want to see how you can handle pressure and detail, so include any relevant experiences that showcase these abilities.
Tailor Your Application:Don’t just send the same CV everywhere! Tailor it to this role by emphasising your resilience and common sense. We love seeing candidates who understand what it takes to be a Police Call Handler.
Show Your Enthusiasm:In your cover letter, let us know why you’re excited about this role. We appreciate candidates who are passionate about helping others and ready to take on the challenges of being a call handler.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Thames Valley Police
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Police Call Handler involves. Familiarise yourself with the responsibilities and challenges of the role, especially handling emergency calls and providing support to distressed callers. This will help you demonstrate your enthusiasm and readiness for the position.
✨Stay Calm and Collected
Given the nature of the job, it's crucial to show that you can remain calm under pressure. Think of examples from your past where you've had to handle stressful situations effectively. This will reassure the interviewers that you can manage the demands of the role.
✨Showcase Your Communication Skills
As a call handler, clear communication is key. Practice articulating your thoughts clearly and concisely. During the interview, focus on how you convey information and listen actively. This will highlight your ability to communicate effectively in high-pressure scenarios.
✨Prepare for Unexpected Questions
Interviews can throw curveballs, especially for roles like this one. Be ready to answer situational questions or hypothetical scenarios related to emergency handling. Think about how you would respond to various types of calls, and be prepared to explain your thought process.
