At a Glance
- Tasks: Be the go-to person for IT support, solving issues and helping users across the region.
- Company: Join a dynamic team in the South East Technical Surveillance Unit, supporting law enforcement.
- Benefits: Enjoy a great work/life balance, generous leave, and a solid pension scheme.
- Other info: Flexible working options available; we value diversity and inclusion in our workplace.
- Why this job: Make a real difference by providing essential tech support in a fast-paced environment.
- Qualifications: Familiarity with IT networks and strong customer service skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Our South East Technical Surveillance Unit (SETSU) provides a comprehensive technical capability to the South East regional forces, specialist investigative teams and law enforcement partners. SETSU has an opening for an IT Support Technician to act as the first point of contact for all IT service related enquiries locally, regionally, and nationally. This person will provide 1st line fixes for IT related issues, and will be supported by colleagues at 2nd and 3rd line for advice, guidance, and escalations.
We are looking for an enthusiastic individual who has strong interpersonal and customer service skills as end user support is provided both over the phone and via email. The right person will have the ability to explain complex information to different audiences and to be able to think logically in a fast paced environment whilst maintaining a high level of accuracy.
You must be familiar with computers and have a good understanding of the principles of an IT network and infrastructure. You will be asked to demonstrate flexibility regarding working hours in line with operational demand and occasionally this may require working away from home. For this reason, a full UK Driving Licence is essential to the role. Due to the nature of our work, security is of paramount importance to us and therefore it will be necessary to pass and maintain vetting level SC together with a number of enhanced security checks. In order to achieve this, you must be a British National and have resided in the UK for the past five years. Exemptions may apply for overseas or other diplomatic service (with HM Government), and studying abroad.
Our people say that benefits include a good work/life balance, a supportive and welcoming place to work and excellent terms including a generous pension scheme and annual leave entitlement.
The leadership within CTPSE and SEROCU are actively committed to embedding and sustaining an inclusive culture that recognises and champions the diversity of our people, and promotes equity and equality so that everyone can succeed at work. The region is delivering this commitment through a long term strategy that takes a holistic and intersectional approach to wellbeing & inclusion. Our strategy is underpinned by the five strategic objectives:
- Inclusive Culture – We will create, embed, and continually develop an inclusive culture for our people.
- Engaged & Involved – We will ensure our people are engaged, involved, and listened to.
- Wellbeing – We will prioritise the wellbeing of our people.
- Representation – We will attract, recruit, retain and develop a diverse workforce.
- Inclusive by Design – We will ensure that inclusion is a core principle of our policies, products, and decisions.
We welcome applications from those interested in part time and flexible working, and encourage applications from our under represented communities.
IT Support Technician (SETSU) (SEROCU) in Reading employer: Thames Valley Police
Joining the South East Technical Surveillance Unit (SETSU) as an IT Support Technician offers a unique opportunity to be part of a dedicated team that supports law enforcement across the region. With a strong emphasis on work/life balance, a generous pension scheme, and a commitment to inclusivity and employee wellbeing, SETSU fosters a supportive environment where your contributions are valued. This role not only provides a platform for professional growth but also allows you to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician (SETSU) (SEROCU) in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you get comfortable with common questions. Remember, it’s all about showcasing your customer service skills and technical know-how.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, research the company and its culture. Use this info to align your responses during interviews, showing them you’re not just another candidate but the right fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing enthusiastic candidates who are keen to join our inclusive culture.
We think you need these skills to ace IT Support Technician (SETSU) (SEROCU) in Reading
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for IT shine through! We want to see that you're excited about the role and how you can contribute to our team. A little enthusiasm goes a long way!
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've provided excellent customer service or solved IT issues in the past. This helps us see why you're a great fit!
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and avoid jargon where possible. Remember, we want to understand your qualifications without having to decipher complex terms. Keep it simple and to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thames Valley Police
✨Know Your Tech Basics
Make sure you brush up on your understanding of IT networks and infrastructure. Be ready to explain common technical issues and how you would approach solving them. This will show that you’re not just a people person, but also tech-savvy!
✨Practice Your Communication Skills
Since you'll be the first point of contact for IT queries, practice explaining complex information in simple terms. You might want to role-play with a friend or family member to get comfortable with this. Clear communication is key!
✨Show Enthusiasm for Customer Service
Demonstrate your passion for helping others during the interview. Share examples of how you've successfully resolved customer issues in the past. This will highlight your interpersonal skills and commitment to providing excellent support.
✨Be Ready for Flexibility Questions
Given the nature of the role, be prepared to discuss your flexibility regarding working hours and travel. Think of examples where you've adapted to changing circumstances in previous jobs, as this will show you're ready for the demands of the position.
