Data Quality Administrator (Office of the Police and Crime Commissioner - OPCC) in Reading

Data Quality Administrator (Office of the Police and Crime Commissioner - OPCC)

Department Office of the Police and Crime Commissioner

Location Calcot, Reading

Rank/Grade TVP Broad Band 3F

Band 3F, circa £32,339 per annum, plus benefits

Do you want to ensure that all victims and witnesses receive the support they need to cope with the impact of crime and build resilience? Working in the Office of the Police and Crime Commissioner (PCC) for Thames Valley is more than just a job, it’s a chance to have a direct impact on the lives of others.

About the Role

As a Data Quality Administrator, you will play a vital role in maintaining the integrity of data and providing expert support within the Victims First Hub. You will be responsible for triaging referrals, managing and analysing case management system data, ensuring compliance with required standards and producing performance reports. This role also involves acting as a key point of contact, offering advice and support to users while promoting best practices. Additionally, you will provide administrative assistance to the Victims First Hub, ensuring smooth operations and enabling the delivery of essential support services to victims and witnesses of crime.

Key Responsibilities

• Triage the quality of referrals into the Victims First Hub, ensuring they meet the required standards. Maintain, upload and monitor the Case Management System data to review, link and analyse information held on the system to ensure compliance.
• Liaise with Users at all levels, be the point of contact to provide expert advice and support, promoting best practice in the use of the system,
• Investigate data to identify trends, insights and areas of concern/patterns, escalating identified issues ensuring resolution and creating performance reports for management and oversight
• Provide administrative support to the Victims First Team when required including; mailbox management, answering incoming calls to the helpline, managing and responding to voicemail messages promptly, and ensuring all communications are handled efficiently. Support to the Hub manager when organising team meetings and maintain office resources.

About You

The ideal candidate will have:

• A high level of computer literacy - advanced level knowledge of Microsoft Word and Excel, with a working knowledge of other Microsoft software (such as Power BI) to present and interpret data. Experience of using Case Management systems.
• Excellent administration and organisational skills and the ability to prioritise work.
• Strong problem solving experience with the ability to identify and resolve issues efficiently.
• The ability to work in a high-pressure/fast-paced, secure and confidential environment, recognising sensitive information, maintaining discretion and confidentiality at all times.
• A proven ability to build effective working relationships (e.g. cross department/service programmes or projects, collaborative ventures) with strong communication and relationship building skills, with the personal credibility to impact at all levels.

The closing date for enquiries and receipt of completed applications is Sunday 27 September 2026

#LI-Onsite

At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us .

Working Smart . You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.

SupportingYou . Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with.We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will beSupporting You .

Developing You . We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.

Vetting

All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis. As part of our ongoing commitment to fair and transparent recruitment, we provide guidance on how AI may be used during the application and interview processes. Please familiarise yourself with our AI Guidance for Applicants - TVP Careers