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- Tasks: Support the Criminal Justice Unit by reviewing evidence and making decisions on traffic-related matters.
- Company: Join Thames Valley Police, a dedicated force committed to community safety and justice.
- Benefits: Enjoy 24 days annual leave, flexible working, lifestyle discounts, and career development opportunities.
- Why this job: Make a real impact in law enforcement while developing your skills in a supportive environment.
- Qualifications: A-Level education or equivalent, with decision-making experience and strong communication skills required.
- Other info: Apply by 31st August 2025; use Google Chrome for a smoother application process.
The predicted salary is between 28800 - 43200 £ per year.
Overview
This full-time role provides support to the Criminal Justice Unit and Roads Policing Unit – Joint Operations Unit, in respect of the decision-making process for all traffic collisions, allegations from members of the public on road traffic related matters and officer issued tickets. You will review evidence and investigations and will make a decision on the outcome (e.g., court, driver education or other) and communicate that decision to internal and external stakeholders.
Responsibilities
- Review evidence and investigations for traffic collisions and related matters; determine outcomes (e.g., court, driver education, or other).
- Communicate decisions to internal and external stakeholders clearly and in a timely manner.
Qualifications and experience
- Educated to A-Level standard or equivalent, ideally with a focus in law and procedures.
- Recent experience in decision making and file management with the ability to assimilate information; proven customer service skills for effective communication at all levels.
- Proven ability to prioritise, organise and manage time; ability to work unsupervised and as part of a team.
Working pattern
The working pattern is attached.
Benefits
- 24 days annual leave per annum, pro-rata for part-time (plus Bank Holidays).
- Flexible working conditions.
- A wide range of lifestyle discounts.
- Career development opportunities.
- Option to join a local government pension scheme.
For more information on our benefits, please visit the supporting you page via the link at the bottom of the advert.
Additional information
- If you are a TVP employee in your current post for less than 12 months, seek approval from your line manager to be eligible to apply for this role.
- If you are an “at risk” member of staff, please apply directly to the At Risk Recruitment Mailbox with your REI form and do not complete the online application.
- If you have any queries, please contact the Recruitment Team at RecruitmentPoliceStaff@thamesvalley.police.uk quoting reference 22748.
- Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.
- The closing date for enquiries and receipt of completed applications is Sunday 31 August 2025.
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Process Officer employer: Thames Valley Police
Contact Detail:
Thames Valley Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Officer
✨Tip Number 1
Familiarise yourself with the specific processes and procedures related to traffic collisions and road traffic matters. Understanding the legal framework and decision-making criteria will give you an edge in discussions during interviews.
✨Tip Number 2
Highlight any relevant experience in decision-making and file management during your interactions with us. Be prepared to discuss specific examples where you've successfully managed information and made critical decisions.
✨Tip Number 3
Demonstrate your customer service skills by preparing to share instances where you've effectively communicated with various stakeholders. This role requires clear communication, so showcasing your ability to engage with different audiences is key.
✨Tip Number 4
Practice your time management and organisational skills by discussing how you prioritise tasks in a busy environment. Being able to articulate your approach to managing multiple responsibilities will resonate well with the hiring team.
We think you need these skills to ace Process Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Process Officer role. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any recent experience in decision-making and file management. Provide specific examples that demonstrate your ability to assimilate information and make informed decisions.
Showcase Communication Skills: Since the role requires effective communication with internal and external stakeholders, include examples of your customer service skills. Mention situations where you successfully communicated complex information clearly.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for this position. Use keywords from the job description, such as 'prioritise', 'organise', and 'manage time effectively', to show that you meet the criteria.
How to prepare for a job interview at Thames Valley Police
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Process Officer. Familiarise yourself with the decision-making processes related to traffic collisions and how they impact the Criminal Justice Unit.
✨Showcase Your Decision-Making Skills
Prepare examples from your past experiences where you had to make decisions based on evidence or information. Highlight your ability to assimilate data and communicate outcomes effectively.
✨Demonstrate Customer Service Skills
Since the role involves communication with various stakeholders, be ready to discuss how you've successfully managed customer interactions in previous roles. Emphasise your ability to communicate clearly and professionally.
✨Time Management and Organisation
Be prepared to talk about how you prioritise tasks and manage your time effectively. Consider sharing specific strategies or tools you use to stay organised, especially in a fast-paced environment.
