At a Glance
- Tasks: Be the first point of contact for the public at the police station and provide support.
- Company: Join Thames Valley Police and make a difference in local communities.
- Benefits: Enjoy flexible working, 24 days annual leave, and career development opportunities.
- Other info: Dynamic role with varied challenges and a supportive team environment.
- Why this job: Help vulnerable individuals and contribute to community safety every day.
- Qualifications: Assertive, calm under pressure, and skilled in problem-solving.
The predicted salary is between 24000 - 25989 £ per year.
Part time vacancy – 18.5 hours per week
Are you looking for a job role where no two days will be the same? Are you interested in making a difference to the diverse communities of Berkshire, Buckinghamshire and Oxfordshire? Are you passionate about identifying and helping to protect the vulnerable?
Responsibilities
- You will be the first point of contact for all members of the public visiting the police station.
- You will deal with victims and offenders, managing their expectations, offering support and reassurance to vulnerable people and reasoning with and calming emotional, angry and aggressive visitors.
- You will check and record details in police IT systems.
- You will deal with internal customers and provide a high-quality customer service in accordance with current legislation, policy and procedures.
- You will perform general administration and be responsible for the receipt and return of property.
Qualifications and Skills
- You need to be assertive and have the ability to remain calm and think logically in challenging situations.
- You must be sensitive and understanding of the needs of emotional victims, appreciating confidentiality and diversity.
- Problem‑solving and decision‑making skills are essential.
- You must be able to work both as part of a team and independently.
- You will have the ability to undertake physical Personal Safety Training.
Benefits
As part of the Thames Valley Police family, you will enjoy a range of benefits including 24 days annual leave per annum (pro rata for part time, plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities, and the option to join a local government pension scheme.
Police Contact Enquiry Officer employer: Thames Valley Police
Thames Valley Police is an exceptional employer, offering a unique opportunity to make a meaningful impact within the diverse communities of Berkshire, Buckinghamshire, and Oxfordshire. With a strong commitment to employee well-being, we provide flexible working conditions, generous annual leave, and extensive career development opportunities, all within a supportive work culture that values sensitivity and understanding in challenging situations.
