Type of Contract: Permanent As a Police Call Handler, you will help protect our communities by being the first voice they hear when they call for help and assistance. You do not need previous experience - we'll give you all the training and support you need to be ready to take that call. But we do ask that you have common sense, a calm head under pressure, high levels of resilience, attention to detail along with an ability to communicate and use IT systems. The role includes digital contact from members of the public who can access an operator via Bobbi live chat. You need to be ready for the unexpected, with an ability to make key decisions whilst taking information from a caller. The calls you handle will be varied; you could go from dealing with a non-urgent 101 enquiry to a distressing 999 emergency and sadly you might even receive abuse from someone you are trying to help. It is undoubtedly one of the most demanding yet rewarding roles in modern policing.
As a Police Contact Enquiry Officer, you will:
- be the first point of contact for all members of the of the public visiting the police station
- provide high quality customer service for external and internal customers
- handle administrative tasks
- demonstrate sensitivity, confidentiality, and an appreciation of diversity
- deal with a wide variety of people
As part of our contact management team, you will:
- be able to remain calm while handling emergency and non-emergency calls from the public on a daily basis
- have the resilience to deal with difficult situations while making important decisions under pressure
- work a shift pattern, including early, late, and night shifts
- make key decisions and demonstrate empathy with your caller who may be in a vulnerable position
#J-18808-Ljbffr
Police Call Handler in Kidlington employer: Thames Valley Police
Thames Valley Police is an exceptional employer, offering a unique opportunity to contribute to community safety through the vital work of digital forensics. With a commitment to employee development, flexible working conditions, and a comprehensive benefits package including generous annual leave and a local government pension scheme, you will be supported in your professional growth while making a meaningful impact in the fight against crime. Join us at our Milton Keynes Police Station and be part of a forward-thinking team dedicated to transforming forensic services.
