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For Companies At a Glance
- Tasks: Manage correspondence and support the Police and Crime Commissioner in community safety efforts.
- Company: Join the Office of the Police and Crime Commissioner for Thames Valley.
- Benefits: Enjoy 24 days annual leave, flexible working, and career development opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and ability to manage high volumes of correspondence.
- Other info: Be part of a dynamic team dedicated to building a safer future.
The predicted salary is between 28800 - 43200 £ per year.
Make a Difference Every Day. Are you passionate about making your community safer, supporting victims and preventing crime? Working in the Office of the Police and Crime Commissioner (PCC) for the Thames Valley is more than just a job, it’s a chance to have a direct impact on the lives of others.
About The Role
As a Case Worker in the Communications & Engagement team, you will play a key role in supporting the Police and Crime Commissioner in effectively managing correspondence and complaints. Using the Caseworker system, you will oversee the PCC inbox, ensuring that all correspondence is efficiently triaged and referred to the appropriate teams within the Office of the Police and Crime Commissioner or Thames Valley Police. You will also collaborate with the Communications & Engagement Manager to identify recurring themes that may require further communication or engagement strategies.
Responsibilities
- Correspondence management, overseeing and managing the PCC inbox, ensuring all correspondence is handled promptly and appropriately.
- Triaging emails, identifying the relevant OPCC or TVP teams to progress issues and ensure effective resolution.
- Caseworker system utilisation, maintaining and using the Caseworker system to track, manage, and respond to correspondence and complaints.
- Collaboration, working closely with the Communications & Engagement Manager to highlight themes and patterns that may require more detailed communication and engagement plans.
- Support PCC responsibilities, assisting in the effective discharge of the PCC’s responsibilities for handling public correspondence and complaints.
- Engagement, undertaking any ad hoc duties as directed by the Communications & Engagement Manager as necessary.
About You
- Be organised and efficient, excelling at managing and prioritising a high volume of correspondence, ensuring timely and accurate responses.
- A strong communicator with excellent written and verbal communication skills, with the ability to handle sensitive correspondence with professionalism.
- A team player, working closely with internal teams to ensure correspondence and complaints are directed and addressed effectively.
- Good attention to detail, in order to manage information and maintain records within the Caseworker system.
- A good problem solver, with the ability to identify patterns and themes in correspondence and suggest improvements or strategies to address them.
Join Our Team
If you are highly organised, proactive, and committed to supporting effective public engagement, this role offers an opportunity to make a meaningful contribution to the work of the PCC and the OPCC. By joining our dedicated and dynamic team, you’ll contribute to building a safer, more inclusive future for everyone.
For more information about the role or to request an informal discussion, please contact Sarah Stokes at sarah.stokes@thamesvalley.police.uk.
As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and the option to join a local government pension scheme.
The closing date for enquiries and receipt of completed applications is Sunday 8 February 2026.
Caseworker - Office of the Police and Crime Commissioner (OPCC) in Kidlington employer: Thames Valley Police
Contact Detail:
Thames Valley Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caseworker - Office of the Police and Crime Commissioner (OPCC) in Kidlington
✨Tip Number 1
Get to know the OPCC and Thames Valley Police! Research their recent initiatives and community projects. This will not only help you in interviews but also show your genuine interest in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your communication skills. As a Caseworker, you'll need to handle sensitive correspondence. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Caseworker - Office of the Police and Crime Commissioner (OPCC) in Kidlington
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for making the community safer shine through. We want to see how much you care about supporting victims and preventing crime, so share any relevant experiences or motivations that drive you.
Be Organised and Clear: Since this role involves managing a high volume of correspondence, make sure your application reflects your organisational skills. Use clear headings and bullet points to make it easy for us to read and understand your qualifications and experiences.
Highlight Your Communication Skills: As a Caseworker, strong written communication is key. Use your application to demonstrate your ability to handle sensitive correspondence professionally. Consider including examples of how you've effectively communicated in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, you can ensure all your information is submitted correctly and you won’t miss out on any important updates from us!
How to prepare for a job interview at Thames Valley Police
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Caseworker in the OPCC. Familiarise yourself with the key tasks like managing correspondence and triaging emails. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Communication Skills
As a Caseworker, strong communication is crucial. Prepare examples of how you've effectively handled sensitive correspondence in the past. Be ready to discuss your written and verbal communication skills, as well as how you can maintain professionalism when dealing with challenging situations.
✨Highlight Your Organisational Skills
This role requires excellent organisational abilities. Think of specific instances where you've successfully managed a high volume of tasks or correspondence. Share how you prioritised your workload and ensured timely responses, as this will illustrate your capability to handle the demands of the job.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've identified patterns or themes in previous roles and suggested improvements. This could involve sharing a story about a time you resolved an issue or improved a process. Showing that you can think critically and proactively will set you apart from other candidates.