At a Glance
- Tasks: Be the first voice of support for those in need, handling calls and live chats.
- Company: Join Thames Valley Police and make a real difference in your community.
- Benefits: Competitive salary, flexible working options, and a nationally recognised qualification.
- Other info: Comprehensive training provided, with excellent career progression opportunities.
- Why this job: Help protect your community while gaining valuable skills and experience.
- Qualifications: No experience needed; just bring common sense and a calm attitude.
The predicted salary is between 39561 - 39561 £ per year.
As a Police Call Handler, you will help protect our communities by being the first voice they hear when they call for help and assistance. You do not need previous experience – we’ll give you all the training and support you need to be ready to take that call. We do ask that you have common sense, a calm head under pressure, high levels of resilience, attention to detail, and an ability to communicate and use IT systems.
Responsibilities
- Handle digital contact from members of the public via Bobbi live chat.
- Manage a variety of calls, from non‑urgent 101 enquiries to distressing 999 emergencies.
- Make key decisions whilst taking information from callers, and respond to potential abuse.
- Take information from callers and provide appropriate advice or assistance.
- Prepare for the unexpected and maintain professionalism under pressure.
Qualifications
- No previous experience required.
- Age 18 or older.
- English and/or Maths GCSE (Grade A‑C / 9‑4 or equivalent); Functional Skills will be offered to those who do not meet this requirement.
- Common sense, calm head under pressure, resilience, attention to detail, communication skills, and IT proficiency.
Training & Apprenticeship
All successful candidates will need to complete a 6‑week full‑time course, likely taking place in Kidlington. The programme includes structured on‑ and off‑the‑job training as part of a comprehensive apprenticeship, leading to a nationally recognised Level 3 Certificate in Emergency Service Contact Handling.
Benefits
Rank/Grade: TVP‑Broad Band 3F. Band 3F salary circa £39,561.39 per annum, inclusive of 33.5% shift allowance plus benefits. All roles are available for flexible working—including job sharing and part‑time—unless there are legitimate operational or business reasons why this cannot be accommodated.
Vetting
All posts require a level of Police Vetting as per the National Vetting Code of Practice. Residency requirements apply to enable all applicants to be checked in an equitable manner. Thames Valley Police will consider applicants who do not meet the criteria on a case‑by‑case basis.
Application Close Date
The closing date for enquiries and receipt of completed applications is Sunday 12th July 2026 (subject to change).
Trainee Contact Management Centre Officer: Oxford – Kidlington (999/101 Call Handler) in Garden City employer: Thames Valley Police
Thames Valley Police is an exceptional employer, offering a supportive and dynamic work environment in Kidlington where you can make a real difference in your community. With comprehensive training and apprenticeship opportunities leading to a nationally recognised qualification, employees benefit from flexible working arrangements and a strong emphasis on personal and professional growth. Join us to be part of a dedicated team that values resilience, communication, and the ability to remain calm under pressure.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Contact Management Centre Officer: Oxford – Kidlington (999/101 Call Handler) in Garden City
✨Get Involved in Local EMS Community Events
Dive into local events like community safety days or health fairs where EMS services are showcased! It’s a great opportunity for us to meet potential employers, show our passion, and connect with professionals already in the field.
✨Volunteer with Local Agencies
Gain hands-on experience by volunteering with local ambulance services or organisations. It will not only beef up your skills but also help us build connections and potentially lead to trainee roles like the one at Thames Valley Police.
✨Follow and Engage on Social Media
Keep an eye on social media channels for updates on trainee positions. Engaging with posts from ambulance services and healthcare professionals showcases our interest in the field and may help us get noticed!
✨Apply Through Our Website Directly
When you spot openings at Thames Valley Police, don’t hesitate – apply through our website! It gives us a chance to show our enthusiasm and may even allow for a more streamlined application process.
We think you need these skills to ace Trainee Contact Management Centre Officer: Oxford – Kidlington (999/101 Call Handler) in Garden City
Some tips for your application 🫡
Showcase Your Passion for EMS:Even as a trainee, it’s essential to express why you’re keen on joining the emergency medical services field. Highlight any relevant experiences, whether they’re voluntary roles, coursework, or passion projects related to healthcare. Make sure this shines through in your cover letter!
Highlight Relevant Qualifications and Experience:If you’ve completed any first aid courses or healthcare training, make sure we see them! Keep your CV clear and emphasise certifications that relate to EMS. Even if you're just starting out, showing you’ve got the basics will help set you apart.
Be Ready to Learn:In your application, let us know that you’re eager to soak up knowledge and skills. Use phrases like ‘keen to learn’ or ‘excited about training opportunities’. This is a supportive environment, and we want to see that enthusiasm for growth!
Tailor Your CV for EMS Specifics:Make sure your CV isn’t one-size-fits-all. Focus on aspects that matter in EMS, like teamwork, adaptability under pressure, and effective communication — these are crucial in emergency situations. Keep your formatting straightforward and easy to read so we can quickly see your potential!
How to prepare for a job interview at Thames Valley Police
✨Get Familiar with EMS Protocols
Brush up on the key protocols and procedures of emergency medical services. Being able to discuss how you would handle various emergency situations not only shows your knowledge but also your enthusiasm for the role with Thames Valley Police.
✨Showcase Your Empathy and Teamwork Skills
As a trainee in emergency medical services, your ability to work well under pressure with a team is crucial. Be prepared to share examples of how you've demonstrated empathy, communication, and collaboration in high-stress situations—personal stories will resonate with interviewers!
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you'll need to think on your feet. You might be asked how to prioritise care during a call-out. Practise articulating your thought process clearly—remember, they want to know how you approach emergencies!
✨Convey Your Commitment to Learning
As a trainee, show that you’re eager to learn from experienced professionals. Express your motivation for the training and how you see it fitting into your long-term career goals within the EMS field. This will demonstrate your dedication to developing professionally within Thames Valley Police.
