Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support victims and witnesses of crime, providing essential emotional and practical assistance.
- Company: Join the Office of the Police and Crime Commissioner in Thames Valley.
- Benefits: Enjoy flexible working, 24 days annual leave, and career development opportunities.
- Other info: Be part of a supportive team dedicated to helping those in need.
- Why this job: Make a real difference in people's lives while building resilience in your community.
- Qualifications: Empathy, strong communication skills, and experience with vulnerable individuals are essential.
The predicted salary is between 31245 - 31245 £ per year.
Department: Office of the Police and Crime Commissioner (OPCC)
Location: Calcot, Reading
Rank/Grade: TVP Broad Band 3F
Band 3F, circa £31,245 per annum, plus benefits
Part/Full Time: Full Time - All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated.
Do you want to ensure that all victims and witnesses receive the support they need to cope with the impact of crime and build resilience? Working in the Office of the Police and Crime Commissioner (PCC) for Thames Valley is more than just a job, it’s a chance to have a direct impact on the lives of others.
About the Role
As a Victims First Officer, you will provide a professional telephone triage service to victims and witnesses of crime across the Thames Valley. You will assess the needs of the victim and ensure they are referred to specialist services to receive the appropriate emotional and practical support. This is an important role in ensuring that victims in the area get the support they need to cope and heal from the impact of crime.
Key Responsibilities
- Engage with victims of crime (including vulnerable children/adults) to assess well-being concerns, risks, impact and support needs.
- Collaborate with specialist staff, victim care partners, volunteer services and third party service providers, to refer victims and co‑ordinate support.
- Maintain accurate records of contact, information and actions to ensure accurate case management information and statistics.
About You
The ideal candidate will have:
- A focus on customer service, with empathy and dedication to supporting victims, witnesses and/or vulnerable people.
- Experience of communicating with a wide range of people including working with vulnerable people or those in distress.
- The ability to take personal responsibility and show resilience when dealing with conflict and vulnerable/distressed callers.
- An aptitude and ability to accurately use relevant computer systems.
- Good time management and organisational skills, with the ability to work on your own initiative, prioritise a demanding workload and demonstrate good decision-making under pressure.
Join Our Team
If you are a motivated professional with a passion for making a positive impact on the lives of victims and witnesses, we would love to hear from you. Apply now to join us in this rewarding and crucial role within the Office of the Police and Crime Commissioner.
As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum (pro‑ratio for part time, plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and the option to join a local government pension scheme.
Closing date for enquiries and receipt of completed applications is Sunday 17 May 2026.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case-by-case basis.
Victims First Officer - Office of the Police and Crime Commissioner (OPCC) in England employer: Thames Valley Police
Contact Detail:
Thames Valley Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Victims First Officer - Office of the Police and Crime Commissioner (OPCC) in England
✨Tip Number 1
Network like a pro! Reach out to people in the field, especially those connected to the OPCC or victim support services. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to victim support. Think about your experiences and how they align with the role of a Victims First Officer. We want you to shine!
✨Tip Number 3
Show your passion! When you get the chance to speak with someone from the OPCC, let them know why supporting victims is important to you. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Victims First Officer - Office of the Police and Crime Commissioner (OPCC) in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting victims and witnesses shine through. We want to see how much you care about making a positive impact in their lives!
Tailor Your Experience: Make sure to highlight any relevant experience you have working with vulnerable people or in customer service roles. We’re looking for candidates who can empathise and connect with those in distress.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your skills and experiences, so we can easily see how you fit the role of Victims First Officer.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate!
How to prepare for a job interview at Thames Valley Police
✨Know Your Role
Make sure you fully understand the responsibilities of a Victims First Officer. Familiarise yourself with the key tasks, such as assessing the needs of victims and collaborating with specialist services. This will help you demonstrate your knowledge and passion for the role during the interview.
✨Show Empathy
Since this role involves working with vulnerable individuals, it's crucial to convey your empathy and dedication to supporting victims. Prepare examples from your past experiences where you've successfully communicated with distressed individuals or provided support in challenging situations.
✨Demonstrate Decision-Making Skills
Be ready to discuss how you handle pressure and make decisions quickly. Think of scenarios where you've had to prioritise tasks or manage a demanding workload. This will show that you can maintain composure and make sound judgments when it matters most.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team you'll be working with. This not only shows your interest but also helps you gauge if the environment aligns with your values. Consider asking about the support systems in place for staff dealing with challenging cases.