At a Glance
- Tasks: Lead the creation of a new Transactional Service Centre at Thames Valley Police.
- Company: Join Thames Valley Police and shape the future of enabling services.
- Benefits: Enjoy 30 days annual leave, flexible working, and excellent development opportunities.
- Other info: Hybrid working environment with strong focus on collaboration and innovation.
- Why this job: Make a real impact by transforming service delivery across the organisation.
- Qualifications: Proven leadership in service delivery and experience in operational transformation required.
The predicted salary is between 71429 - 71429 £ per year.
Department: People Directorate
Location: Kidlington, Home Address (Hybrid)
Rank/Grade: TVP Broad Band 5L, circa £71,429 per annum, plus benefits
Contract: 12 month Secondment / Fixed Term Contract
Shape the future of Enabling Services at Thames Valley Police. This is an exciting opportunity to lead the design and delivery of a brand-new Transactional Service Centre at Thames Valley Police. As Head of Transactional Service Centre (Delivery), you will play a pivotal role in creating and establishing a new function that will transform how key enabling services are delivered across the organisation. Initially focused on People services, this role will also help shape a model that has reach across People, Tasking & Resilience, and Finance, making it a highly visible and strategically important leadership position.
What you will be responsible for:
- Lead the design, mobilisation, and delivery of the new Transactional Service Centre.
- Develop a service model that delivers high-quality, efficient, and customer-focused services.
- Drive operational excellence, service performance, and continuous improvement.
- Help shape the future of Enabling Services within Thames Valley Police.
- Collaborate closely with senior leaders and stakeholders across multiple functions to ensure the new service meets organisational needs.
- Champion digital transformation, modern ways of working and service innovation.
- Build credibility and confidence in the new function through strong delivery, clear governance, and excellent stakeholder management.
What we are looking for:
- Significant leadership experience in service delivery, shared services, operational transformation, or business change.
- Experience of designing, implementing, or improving transactional / support service functions.
- Strong track record of delivering change, performance improvement, and customer-focused outcomes.
- The ability to work across organisational boundaries and influence at senior level.
- Experience of leading teams through change and creating a culture of accountability, improvement, and collaboration.
- Excellent communication, relationship-building, and stakeholder management skills.
- The ability to balance strategic thinking with hands-on delivery in a fast-paced and evolving environment.
Why this role matters:
- Shape a new function from the outset.
- Influence how services are delivered across the organisation.
- Improve the experience of internal customers and stakeholders.
- Deliver meaningful organisational change in a role with real visibility and impact.
Benefits:
- 30 days annual leave, plus Bank Holidays.
- Flexible and hybrid working.
- Access to a local government pension scheme.
- A wide range of lifestyle discounts and wellbeing support.
- Excellent learning and development opportunities.
- Access to staff networks, wellbeing services, and inclusion initiatives.
Internal applicants: If you are a permanent member of staff applying for this role, please note it will be offered on a secondment basis. All secondments must be supported in writing by your Line Manager and Head of Department / Commander or Deputy. Please attach written approval to your application. If secondment support is not available, the role may be offered on a fixed-term contract basis. Shift allowance, on-call or other role-related allowances from your previous post will not be protected unless attached to the new role for the duration of the secondment. Past applicants for this role will not be considered at this time.
Additional information: All posts require a level of Police Vetting in line with the National Vetting Code of Practice. Residency requirements apply, although applications will be considered on a case-by-case basis where applicants can demonstrate UK residency with supporting evidence.
Closing date: Wednesday 24 June 2026.
Head of Transactional Service Centre (Secondment/Fixed Term Contract) in England employer: Thames Valley Police
Thames Valley Police is an exceptional employer, offering a unique opportunity to lead the establishment of a new Transactional Service Centre in Kidlington. With a strong commitment to employee development, flexible working arrangements, and a supportive work culture, we empower our leaders to drive meaningful change and enhance service delivery across the organisation. Join us to make a significant impact while enjoying generous benefits, including 30 days of annual leave and access to a local government pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Transactional Service Centre (Secondment/Fixed Term Contract) in England
✨Leverage Your Network
Tap into your existing network in corporate circles—friends, former colleagues, or even acquaintances from industry events. A temporary role often isn't widely advertised, so having someone inside a company like Thames Valley Police can give you the inside scoop or even a referral.
✨Stay Alert for Short-term Opportunities
Many corporate leadership roles are filled during peak business cycles or project launches. Keep your eyes peeled for announcements or staffing needs from companies like Thames Valley Police; they might be looking for temporary support during busy times.
✨Showcase Your Flexibility
In temporary roles, adaptability is key. When you're chatting with potential employers, emphasise your ability to quickly adjust to new challenges and demands. Highlight specific instances where you've successfully managed change or stepped into new projects on short notice.
✨Join Corporate Management Forums
Get involved in online corporate management forums or local business groups. Networking in these spaces can help you discover temporary opportunities as well as gather insights about industry trends. Plus, being active in these communities can help you establish yourself as a knowledgeable candidate when applying to places like Thames Valley Police.
We think you need these skills to ace Head of Transactional Service Centre (Secondment/Fixed Term Contract) in England
Some tips for your application 🫡
Highlight Your Leadership Experience:For a role in corporate leadership management, it’s crucial to emphasise your past leadership experiences. Mention specific projects where you led teams or initiatives, detailing the outcomes and skills you developed. This shows that you understand what it takes to guide a team and deliver results.
Show Your Adaptability for Temporary Roles:Since this is a temporary position, employers will be looking for someone who can hit the ground running. In your cover letter, explain why you're interested in a temporary role at Thames Valley Police and how your previous experience equips you to adapt quickly to new challenges.
Include Relevant Certifications:If you have any certifications in project management, team leadership, or similar areas, definitely include them in your CV. These credentials can set you apart from other applicants, showing you’re not just qualified but also committed to your professional growth.
Tailor Your CV to the Company Culture:Take some time to research Thames Valley Police's values and leadership style. Adjust your CV language and examples to reflect their culture, demonstrating that you're not only a good fit for the job itself but for the organisation as a whole. This adds a personal touch that can really make your application stand out.
How to prepare for a job interview at Thames Valley Police
✨Show Off Your Leadership Stories
For a temporary role in corporate leadership management, we want to hear your stories! Think of specific examples where you’ve led teams or projects successfully, particularly under tight deadlines or challenging situations. This isn't just about what you did, but how your actions positively impacted the team or the business.
✨Be Ready for Situational Questions
Expect situational interview questions where you'll need to demonstrate your problem-solving and decision-making skills. Think of common scenarios in corporate settings, like managing a conflict or implementing a new strategy, and practice articulating your thought process and outcomes. This will help show off your ability to navigate corporate complexities.
✨Talk Strategy, Not Just Tasks
In a temporary leadership role, understanding the bigger picture is crucial. Brush up on strategic management principles and be prepared to discuss how you can quickly adapt and contribute to the company's objectives. Consider how you would initiate change or drive efficiency within a limited time frame—this will show that you're ready to hit the ground running!
✨Demonstrate Flexibility and Adaptability
Given the temporary nature of this position, we need to see how adaptable you are! Think of examples where you've had to adjust your leadership style or approach based on team dynamics or company culture. We want to know how you can blend in quickly while still making an impact during a short-term engagement.
