End User Device Engineer

Job Title: End User Device (EUD) Field Engineer

Location: Portsmouth

Rank/Grade: TVP ICT 3Q

Band: 3Q, circa £33,300 per annum plus on call, plus benefits

Full/Part Time: Full Time – All roles are available for flexible working including job sharing and part-time unless operational reasons prevent this.

Role Overview

We are seeking an experienced End User Device (EUD) Field Engineer responsible for resolving incidents related to IT hardware issued to end users, such as laptops, mobile phones, desktops, monitors, and Body Worn Videos.

Key Responsibilities

• Deliver exceptional customer service by providing quick and effective solutions within Service Level and Experience Level Agreements.
• Troubleshoot hardware-related issues proactively and identify trends to investigate and resolve recurring problems.
• Triaging broken devices and working with third-party suppliers to log detailed incidents for resolution.
• Build and prepare laptops and desktops for deployment, manage devices through InTune, and maintain asset management records.
• Support ICT teams and engage with business partners to ensure delivery aligns with expectations.
• Assist with large-scale IT equipment movement, including packaging, transportation, and installation, including infrastructure patching.

Additional Requirements

• Based at Portsmouth Police Investigation Centre, with travel across Hampshire, Isle of Wight, and potentially Thames Valley Police.
• Participate in out-of-hours on-call duties.
• Must have the capability to travel to different locations and work flexibly, including unsocial hours, with a full UK driving licence essential.
• Residency in the UK for the last 5 years is required.

Application Instructions

Please attach a CV to apply. For \’at risk\’ staff, apply directly to the At Risk Recruitment Mailbox with your REI form.

Benefits

Enjoy 24 days annual leave (pro-rata), flexible working, lifestyle discounts, career development, and the option to join a local government pension scheme. For full benefits, click here .

Additional Information

Use Google Chrome for application submissions to ensure optimal performance. The closing date for applications is Sunday 11th May 2025 .

Join Thames Valley Police and contribute to community safety while enjoying a supportive and inclusive work environment focused on your development and wellbeing.

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