At a Glance
- Tasks: Be the first voice of support for those in need, handling calls and digital contacts.
- Company: Join a dedicated police force committed to community safety and support.
- Benefits: Receive full training, a nationally recognised qualification, and career development opportunities.
- Other info: Enjoy structured training and support, with a focus on personal growth and inclusivity.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: No experience needed; just bring common sense, resilience, and good communication skills.
The predicted salary is between 25583 - 31269 £ per year.
Full time vacancies. As a Police Call Handler, you will help protect our communities by being the first voice they hear when they call for help and assistance. You do not need previous experience - we’ll give you all the training and support you need to be ready to take that call. But we do ask that you have common sense, a calm head under pressure, high levels of resilience, attention to detail along with an ability to communicate and use IT systems.
The role includes digital contact from members of the public who can access an operator via Bobbi live chat. You need to be ready for the unexpected, with an ability to make key decisions whilst taking information from a caller. The calls you handle will be varied; you could go from dealing with a non-urgent 101 enquiry to a distressing 999 emergency and sadly you might even receive abuse from someone you are trying to help. It is undoubtedly one of the most demanding yet rewarding roles in modern policing.
If you can demonstrate these skills and have the drive and determination to make a difference to the communities we serve, then this could be the career for you. Please be aware all successful candidates must complete a 6-week course at full time. This course is likely to take place at Kidlington and whilst we will endeavour to supply assistance in arranging your transport we cannot guarantee this; there is an expectation for you to ensure you can attend when applying.
We will be advertising on a rolling recruitment basis, and should you be successful you will be placed into a recruitment pool. Once vetting, medical and other clearances have been received, you will be placed into the next available intake dependent on vacancy availability. Whilst waiting for vacancies to arise, you will remain in the recruitment pool.
For successful candidates who are aged 18 when starting in their new role, and do not hold English and/Math’s GCSE (Grade A-C / 9-4 or equivalent), Functional Skills will be offered. You will receive structured on and off the job training through our comprehensive apprenticeship programme. On successful completion of the programme, you will be confirmed in post and receive a nationally recognised Level 3 Certificate in Emergency Service Contact Handling.
The closing date for enquiries and receipt of completed applications is Sunday 15th November 2026 (subject to change). We believe in investing in all of our people and run tailored Positive Action Initiatives to support our colleagues from underrepresented backgrounds in their personal and professional development, ensuring everyone has a level playing field to succeed, progress and feel fulfilled in their careers.
Trainee Contact Management Centre Officer: Oxford – Kidlington (999/101 Call Handler) in Bridlington employer: Thames Valley Police
Thames Valley Police is an exceptional employer, offering a unique opportunity to contribute to community safety through the vital work of digital forensics. With a commitment to employee development, flexible working conditions, and a comprehensive benefits package including generous annual leave and a local government pension scheme, you will be supported in your professional growth while making a meaningful impact in the fight against crime. Join us at our Milton Keynes Police Station and be part of a forward-thinking team dedicated to transforming forensic services.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Contact Management Centre Officer: Oxford – Kidlington (999/101 Call Handler) in Bridlington
✨Get Involved in Local EMS Community Events
Dive into local events like community safety days or health fairs where EMS services are showcased! It’s a great opportunity for us to meet potential employers, show our passion, and connect with professionals already in the field.
✨Volunteer with Local Agencies
Gain hands-on experience by volunteering with local ambulance services or organisations. It will not only beef up your skills but also help us build connections and potentially lead to trainee roles like the one at Thames Valley Police.
✨Follow and Engage on Social Media
Keep an eye on social media channels for updates on trainee positions. Engaging with posts from ambulance services and healthcare professionals showcases our interest in the field and may help us get noticed!
✨Apply Through Our Website Directly
When you spot openings at Thames Valley Police, don’t hesitate – apply through our website! It gives us a chance to show our enthusiasm and may even allow for a more streamlined application process.
We think you need these skills to ace Trainee Contact Management Centre Officer: Oxford – Kidlington (999/101 Call Handler) in Bridlington
Some tips for your application 🫡
Showcase Your Passion for EMS:Even as a trainee, it’s essential to express why you’re keen on joining the emergency medical services field. Highlight any relevant experiences, whether they’re voluntary roles, coursework, or passion projects related to healthcare. Make sure this shines through in your cover letter!
Highlight Relevant Qualifications and Experience:If you’ve completed any first aid courses or healthcare training, make sure we see them! Keep your CV clear and emphasise certifications that relate to EMS. Even if you're just starting out, showing you’ve got the basics will help set you apart.
Be Ready to Learn:In your application, let us know that you’re eager to soak up knowledge and skills. Use phrases like ‘keen to learn’ or ‘excited about training opportunities’. This is a supportive environment, and we want to see that enthusiasm for growth!
Tailor Your CV for EMS Specifics:Make sure your CV isn’t one-size-fits-all. Focus on aspects that matter in EMS, like teamwork, adaptability under pressure, and effective communication — these are crucial in emergency situations. Keep your formatting straightforward and easy to read so we can quickly see your potential!
How to prepare for a job interview at Thames Valley Police
✨Get Familiar with EMS Protocols
Brush up on the key protocols and procedures of emergency medical services. Being able to discuss how you would handle various emergency situations not only shows your knowledge but also your enthusiasm for the role with Thames Valley Police.
✨Showcase Your Empathy and Teamwork Skills
As a trainee in emergency medical services, your ability to work well under pressure with a team is crucial. Be prepared to share examples of how you've demonstrated empathy, communication, and collaboration in high-stress situations—personal stories will resonate with interviewers!
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you'll need to think on your feet. You might be asked how to prioritise care during a call-out. Practise articulating your thought process clearly—remember, they want to know how you approach emergencies!
✨Convey Your Commitment to Learning
As a trainee, show that you’re eager to learn from experienced professionals. Express your motivation for the training and how you see it fitting into your long-term career goals within the EMS field. This will demonstrate your dedication to developing professionally within Thames Valley Police.
