Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for the public at the police station and provide support.
- Company: Join Thames Valley Police and make a difference in local communities.
- Benefits: Enjoy 24 days annual leave, flexible working, and career development opportunities.
- Why this job: Help vulnerable individuals and experience diverse challenges every day.
- Qualifications: Assertive, calm under pressure, and a team player with problem-solving skills.
- Other info: Mandatory training sessions and a two-week full-time course included.
The predicted salary is between 13 - 16 £ per hour.
Part time vacancy – 18.5 hours per week. Are you looking for a job role where no two days will be the same? Are you interested in making a difference to the diverse communities of Berkshire, Buckinghamshire and Oxfordshire? Are you passionate about identifying and helping to protect the vulnerable? If so, Thames Valley Police are looking to recruit you to join as a Police Contact Enquiry Officer.
You will be the first point of contact for all members of the public visiting the police station. You will deal with victims and offenders, managing their expectations, offering support and reassurance to vulnerable people and reasoning with and calming emotional, angry and aggressive visitors. You will check and record details in police IT systems. You will also deal with internal customers and will provide a high-quality customer service to all, in accordance with current legislation, policy and procedures. There will be general administration and the responsibility for dealing with the receipt and return of property.
Responsibilities- First point of contact for the public at the police station.
- Deal with victims and offenders, managing expectations and providing support.
- Calm emotional, angry and aggressive visitors.
- Check and record details in police IT systems.
- Provide customer service to internal customers.
- Administer general duties including receipt and return of property.
- Assertive with the ability to remain calm and think logically in challenging situations.
- Sensitive and understanding to the needs of an emotional victim; appreciation of confidentiality and diversity.
- Problem-solving and decision-making skills.
- Ability to work as part of a team and independently.
- Willingness to undertake physical Personal Safety Training.
Mandatory awareness session (1 hour) via Microsoft Teams is required for all applicants to progress to the next stages. The session dates are:
- Friday 13th February 2026 at 10:00 – 11:00
- Friday 13th February 2026 at 14:00 – 15:00
- Friday 13th February 2026 at 18:00 – 19:00
You will also need to attend a 2-week full-time training course based at Kidlington or in Hampshire. If the course is in Hampshire, hotel accommodation will be provided.
BenefitsYou will enjoy a range of benefits including 24 days annual leave per annum (pro-rata for part-time plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and the option to join a local government pension scheme.
Application ProcessIf you are a TVP employee and have been in your current post for less than 12 months, you need to seek approval from your line manager to be eligible to apply for this role. The closing date for enquiries and receipt of completed applications is Sunday 8th February 2026.
Police Contact Enquiry Officer (Abingdon) employer: Thames Valley Police
Contact Detail:
Thames Valley Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Police Contact Enquiry Officer (Abingdon)
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Police Contact Enquiry Officer. This way, when you get that interview, you can show off your knowledge and passion for making a difference in the community.
✨Tip Number 2
Practice your people skills! Since you'll be dealing with a variety of emotions, it’s crucial to demonstrate your ability to stay calm and supportive. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Thames Valley Police on LinkedIn. They can provide insights into the culture and expectations, plus it shows your genuine interest in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on the training sessions – attending one will give you a leg up in the process!
We think you need these skills to ace Police Contact Enquiry Officer (Abingdon)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and your interest in the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the job description. We’re looking for someone who can handle challenging situations with calmness and empathy, so give us examples that show you can do just that!
Showcase Your Skills: Don’t forget to mention your problem-solving and decision-making skills! We need someone who can think on their feet, so include any relevant experiences where you've had to make quick decisions or support vulnerable individuals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Thames Valley Police
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Police Contact Enquiry Officer. Familiarise yourself with how to manage expectations and provide support to victims and offenders. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your People Skills
Since you'll be dealing with emotional and sometimes aggressive visitors, it's crucial to highlight your ability to remain calm and assertive. Prepare examples from your past experiences where you've successfully managed difficult situations or provided exceptional customer service.
✨Understand the Importance of Confidentiality
Given the sensitive nature of the role, be ready to discuss how you would handle confidential information. Show that you appreciate the importance of privacy and diversity, and be prepared to give examples of how you've respected these values in previous roles.
✨Prepare for Problem-Solving Scenarios
Think about potential scenarios you might face as a Police Contact Enquiry Officer and how you would approach them. Practising your problem-solving and decision-making skills will not only prepare you for the interview but also show that you're ready to tackle challenges head-on.
