At a Glance
- Tasks: Provide exceptional customer service and assist with deliveries and stock management.
- Company: Join a dynamic team at our busy Wokingham branch.
- Benefits: Enjoy 20 days' annual leave plus Bank Holidays.
- Other info: Be part of a supportive team where every day is different.
- Why this job: Experience a varied role with opportunities to learn and grow.
- Qualifications: Must have a full UK driving licence and a positive, flexible attitude.
The predicted salary is between 18900 - 23100 £ per year.
Monday–Friday: 7.30am–5pm / Every Other Saturday: 8am–12pm
We are looking for a Branch Assistant to join our Wokingham branch.
This is a busy role where no two days will be the same: one minute, you will be providing exceptional customer service to our customers in the branch; the next, you will be checking incoming goods or out on deliveries.
- Branch Assistant responsibilities will include, but are not limited to:
- Serving on the Trade Counter and answering incoming enquiries
- Maintenance of the branch, including stock rotation and general housekeeping
- Accurate picking of orders for delivery
- Carrying out deliveries in the local area
- Assisting with general branch duties
Attributes required for the Branch Assistant include
- A flexible approach to duties and tasks
- An enthusiastic team player with the ability to make a positive contribution
- An ambitious outlook and a willingness to learn
Applicants should hold a full UK driving licence.
Benefits package for the Branch Assistant includes
- 20 days' annual leave, plus Bank Holidays
- #J-18808-Ljbffr
Branch Assistant in Wokingham employer: Thames Valley Plumbing Supplies
Join our dynamic team at the Wokingham branch, where we pride ourselves on fostering a supportive and engaging work culture. As a Branch Assistant, you'll enjoy a variety of tasks that keep your days exciting, alongside a competitive benefits package including 20 days' annual leave plus Bank Holidays. We are committed to employee growth, offering opportunities for learning and development in a collaborative environment that values your contributions.
Contact Details:
Thames Valley Plumbing Supplies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant in Wokingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thames Valley Plumbing Supplies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thames Valley Plumbing Supplies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Branch Assistant in Wokingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thames Valley Plumbing Supplies:Your cover letter is your chance to shine! Tell us why you want to work at Thames Valley Plumbing Supplies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thames Valley Plumbing Supplies!
How to prepare for a job interview at Thames Valley Plumbing Supplies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
