All-Age Complex and Continuing Care are a team of clinical, business, commissioning specialists who provide continuing healthcare (CHC) children and young people's continuing care (CYPCC) and complex care commissioning to individuals across the Thames Valley footprint.
Our operating model has three main areas of activity,
Neighbourhood teams work alongside health and social care partners within the community assessing, reviewing and case managing care for adults and children within Oxford, Buckinghamshire or Berkshire, working directly with individuals and families.
Central services teams act as the front door and end to end service delivery, managing referrals into the service, business, administration and invoicing functions. Working closely with individuals and their families.
Commissioning Contracting and Brokerage team work closely with care providers and social care to commission individualised care for individuals.
Main duties of the job
The PHB Officer will work with the PHB Manager to support people through the process of understanding and/or subsequently receiving a Personal Health Budget (PHB) and using the budget to purchase the care they require.
This will mean being a primary point of contact for patients, families and professionals for people eligible for either NHS Continuing Healthcare or NHS Children's & Young People Continuing Care.
About us
Please note it is proposed that this post will be in scope to transfer to Frimley Health NHS Foundation Trust (FHFT) on the 1 September 2026. If you are appointed prior to 1 September 2026, you will join Thames Valley ICB initially, but it is proposed that your employment will then transfer to FHFT in accordance with TUPE/ CoSOP regulations. If your start date is on or after the 1 September 2026 it is planned that you will be employed directly by FHFT from commencement.
Job responsibilities
To work closely within the current AACC team to ensure that PHBs continue to be embedded as part of AACC business as usual/clinical commissioning.
Ensure PHBs are the default operating model for everyone in receipt of a homecare package, and through the process of regular reviews identify whats working or not working with existing arrangements and discuss with people the options to manage their care and support differently.
Oversee the development of a personalised support plan and supporting individuals to identify and commission services that best help them to meet the health outcomes.
Ensure patient / representative are aware of their indicative budget and how a final budget is developed and agreed.
Develop the final budget once the Personalised Care and Support plan had been developed by clinician/patient/representative.
To work directly for the individual and family, making sure that they stay in control and get the most out of their lives.
To provide on-going assistance, where required, to support individuals in the management and regular review of their PHB. To be the first point of contact for all enquiries for PHBs ensuring these are answered and dealt with appropriately and in a timely and confidential manner and taking any necessary follow up action. This includes taking complex and very sensitive telephone calls, listening, and guiding the caller through to a satisfactory response. Respond to and escalate as appropriate queries raised in relation to the financial transactions in an accurate and professional manner.
To develop and maintain an extensive knowledge of available resources and to use this knowledge to provide individuals in receipt of a PHB with information about the choices available to them.
To develop and maintain links with partner organisations and agencies in order to offer the broadest range of options to patients in developing their health care packages (health, social care and 3rd sector) and successfully signpost individuals to their services. This could include NHSE, ICSs, GPs, voluntary and community organisations etc.
To undertake PHB service user reviews to help develop and shape future commissioned services.
To assist in the development of operational policies, procedures and guidance for PHB within AACC.
To work closely with Finance colleagues to ensure direct payments are paid accurately and regularly.
To have responsibility to maintain comprehensive and up to date records in accordance with the requirements of the post, using existing databases.
Person Specification
Qualifications
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
Knowledge, Experience
- Knowledge of administrative procedures, project management or information analysis.
- Basic knowledge of project principles.
- Intermediate knowledge of IT systems and Microsoft applications, including [state main ones e.g. Word, PowerPoint, Excel...]
- Previous experience in a similar position.
Skills, Capabilities, Attributes
- Skills for communication on complex data, information and administrative matters, requiring developed interpersonal and oral/ written communication skills.
- Ability to work under pressure in a busy working environment, working to tight and often changing timescales.
- Problem solving skills and ability to respond to sudden unexpected demands.
- Ability to pull together comprehensive draft reports, data and letters.
- Skills for supporting project management, managing aspects of projects ensuring they meet financial targets.
- Able to work without supervision and on own initiative, organising and prioritising own and others' workloads to meet deadlines.
- Demonstrates commitment to continuous personal learning and development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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