At a Glance
- Tasks: Provide administrative support and liaise with NHS ICBs, Social Services, and Care Providers.
- Company: Join the AACCC central business administration team within Thames Valley ICB, transitioning to FHFT in 2026.
- Benefits: Employment will transfer to Frimley Health NHS Foundation Trust, ensuring job security post-2026.
- Other info: This role involves working with Microsoft Office applications and understanding data protection.
- Why this job: Be a key point of contact for clinical and business staff, enhancing your administrative skills.
- Qualifications: NVQ Level 3 or equivalent experience in an administrative role is required.
Provision of administrative support, working within the AACCC central business administration team to assist in delivering every element of administration required to support the business function for individualised commissioned services. This includes supporting all clinical and business staff within the AACCC team.
Main duties of the job:
- The post holder will be required to liaise with other administrative and support staff and a range of external contacts including other NHS ICBs, Social Services, Care Providers, Community Nurses and GPs, and responding to enquiries received from the public.
- The post holder will work in the following pathway teams: Children and young people's continuing care (CYPCC) and Complex Care Roles, supporting referrals, appeals, periods of unassessed care retrospectives, independent review and decision making, as part of the RAPIDs central team.
Job responsibilities:
- Act as receptionist/first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.
- Responsible for organising meetings for the department and planning any administrative work as required.
- Answer telephone calls, taking messages and passing on accurately to the relevant department/person.
- Responsible for sorting incoming post/emails and ensuring distribution to the relevant people, and to ensure that all outgoing post is documented - to send post recorded delivery when requested.
Person Specification:
- Qualifications: Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Knowledge, Experience: Demonstrable experience of working in an administrative/office environment and working with computerised data systems. Working knowledge of Microsoft Office applications including Outlook, Word, Excel. Understanding of Confidentiality and Data Protection.
- Skills, Capabilities, Attributes: Clear communicator with good writing, data entry and telephone skills. Able to work on own initiative, organising and prioritising own workload to meet deadlines. Ability to work effectively as part of a team. Demonstrates commitment to continuous learning and development.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
AACCC Administrator employer: Thames Valley ICB
Thames Valley ICB offers a supportive environment for administrative professionals, with a focus on healthcare services. Employees can expect a smooth transition to Frimley Health NHS Foundation Trust, ensuring stability and growth opportunities. The team is dedicated to delivering high-quality care through effective administration.
