Patient Care Assistant (Full time, ongoing contract)

We are GROWING and have new positions available to expand our Primary Care Action Teams. Thames Valley Family Health Team is looking for many Patient Care Assistants for Oxford County and Middlesex London. The Thames Valley Family Health Team is one of the largest Family Health Teams (FHT) in Ontario, currently with more than 125 physicians across 21 sites within London/Middlesex, Oxford and Elgin counties, committed to providing comprehensive, collaborative primary health care.

This position will be a vital member of our team and will play a crucial role in providing comprehensive healthcare services alongside Nurse Practitioners (NPs) and the interdisciplinary healthcare team. The Medical Clinic Administrator responsibilities will include assisting with patient care, managing administrative tasks, and facilitating seamless communication within the team. The role will require some evening hours, with vacation aligned with the NP team schedule, and follow TVFHT Health and Safety policies and procedures.

This Patient Care Assistant is a new role that will be working on-site with the multi-disciplinary healthcare team and TVFHT’s Operations Department to offer administrative and clinical patient support in a primary care setting.

Requirements, Skills, and Abilities:

• Administrative experience in a healthcare setting
• Post-Secondary school diploma from a medical assistant program; Certified Medical Assistant (CMA) or equivalent preferred
• Experience providing injections and/or Certificate of completion to administer injections; preferred
• Excellent communication skills, both verbal and written
• Excellent interpersonal skills and experience working in a multi-disciplinary team
• Strong attention to detail and ability to prioritise work in a fast-paced environment
• Understanding of medical terminology and clinical procedures
• Proficiency in using electronic medical records (EMR) systems and computer skills
• Experience working with Outlook, Teams and Microsoft applications (Excel, Word, PowerPoint)
• An understanding of the Ministry of Health and Family Health Team philosophy
• Ability to work independently with minimal supervision
• Ability to coordinate and communicate information and documentation for various meetings and events, as well as minute taking skills
• Proficiency in data mining and compiling relevant information for inclusion in reports
• Excellent critical thinking skills with the ability to anticipate and respond to the administrative and clinical needs of leadership and the healthcare team
• Exercise reasonable care and caution in protecting confidential and sensitive information related to patients and personnel with understanding of PHIPA
• Availability to take on responsibility of opening and/or closing the clinic, with some evening hours required
• Ability to monitor, track and follow-up with patients on referrals initiated by NP(s)
• Must have reliable transportation to allow you to travel to other locations to complete your work if needed

TO APPLY: Interested candidates are invited to submit a cover letter and a detailed resume. The successful candidate will be required to undergo a criminal background check and medical screening. Thames Valley Health Team uses an applicant tracking system to distribute job postings; no artificial intelligence is used to screen, assess, or select applicants, and all recruitment decisions are made by people. To be eligible to apply you must have a Social Insurance Number and in some cases a valid work permit. While we thank all applicants, only those under consideration will be contacted for an interview.

Equal Opportunity Employment: Thames Valley Family Health Team is an Equal Opportunity employer that is committed to an inclusive, safe, accessible, diverse, and respectful environment for all that is free of discrimination and harassment. We encourage and welcome all applicants including, but not limited to a broad range of cultural, national, and ethnic origins, racial, religious, gender identities and expression, as well as people of all ages, marital/family status, and those with disabilities to apply. Please contact julie.goodchild@thamesvalleyfht.ca if you require assistance with an accommodation.