At a Glance
- Tasks: Lead the recruitment and support of London Marathon 2027 participants while coordinating challenge events.
- Company: Thames Valley Air Ambulance, dedicated to community wellbeing and emergency response.
- Benefits: 25 days holiday, hybrid working, health benefits, and a supportive work environment.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Make a real difference by supporting participants in life-changing events and building community connections.
- Qualifications: Strong communication skills, organisational abilities, and experience in customer service or fundraising.
The predicted salary is between 30000 - 40000 £ per year.
About us
Thames Valley Air Ambulance exists to give everybody within our community the best chance of surviving and recovering from an emergency. We are looking for an enthusiastic, organised and supporter-focused Challenge Events Officer to help deliver an exceptional experience for Thames Valley Air Ambulance's London Marathon 2027 participants and wider challenge events community.
Your role
Working closely with the Events Manager, you will lead on the recruitment, delivery and stewardship of London Marathon 2027 participants, while also supporting other events across the challenge events portfolio. You will be the main point of contact for participants, providing outstanding supporter care from registration through to event day and beyond, helping each person feel motivated, supported and valued throughout their fundraising journey.
- Supporting the planning, coordination and delivery of the challenge events programme, with a primary focus on recruiting, supporting and stewarding London Marathon 2027 participants.
- Providing excellent supporter care from registration through to post-event thank you, helping participants feel informed, motivated and valued.
- Keeping in regular contact with participants by phone, email, post and in person to encourage fundraising activity and maximise income.
- Supporting recruitment through digital campaigns, partnerships and enquiries, and helping to share supporter stories with colleagues across marketing, communications and volunteering.
- Coordinating event administration and logistics, including registrations, fundraising packs, participant tracking, event-day support and accurate CRM records in Dynamics 365.
About you
You will be a confident communicator with excellent customer service skills and a warm, professional approach to building relationships. We're looking for someone who:
- Has experience of building positive relationships, delivering excellent customer service and communicating clearly with a wide range of people.
- Is highly organised, able to coordinate multiple projects and deadlines, and brings strong administrative skills with excellent attention to detail.
- Is confident using Microsoft Office and maintaining accurate records, with experience of fundraising databases or digital platforms being an advantage.
- Is positive, enthusiastic, flexible and professional, with a can-do attitude and willingness to support occasional evening or weekend activity.
- Experience of events fundraising, supporter engagement, digital fundraising platforms such as JustGiving, or motivating runners and challenge event participants would be an advantage.
- A UK driving licence and access to your own car would also be desirable.
We care deeply about the wellbeing of our team and offer flexible working arrangements to support a healthy work-life balance. In return we offer a competitive salary and great staff benefits such as:
- 25 Days holiday / 267 Hours Holiday
- Hybrid Working (minimum 2 days in office)
- Holiday Trading
- Free annual Flu Vaccination
- Blue Light Card (Option to purchase)
- Employee Assistance Programme
- Company Pension Scheme
- Simply Health Medical cash back scheme
Our values
We live by our values every day:
- Diversity and inclusion: We're committed to building a diverse and inclusive workforce that reflects the communities we serve.
- Safeguarding: We follow robust recruitment and safeguarding practices to ensure the safety and wellbeing of our staff, volunteers, and the people we support. DBS checks will be carried out where appropriate.
How to apply
To apply, please complete our online application form and tell us why you're excited about this opportunity and how your experience aligns with the role. Vacancy Closing Date: 13 August 2026. This post may close early due to high numbers of applications, so you are advised to apply promptly. Interviews will be held week commencing 17 August 2026. TVAA is a Disability Confident employer. We are committed to discussing and implementing adjustments to support you during your application process and beyond.
Charity Officer employer: Thames Valley Air Ambulance
Thames Valley Air Ambulance is an exceptional employer, offering a supportive and inclusive work environment where your contributions truly matter. With a strong focus on personal development and a commitment to employee wellbeing, you will enjoy flexible working arrangements and generous benefits, including 25 days of holiday and a company pension scheme. Join us in making a meaningful impact in our community while growing your career in a dynamic and compassionate team.
Contact Details:
Thames Valley Air Ambulance Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Charity Officer
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Thames Valley Air Ambulance.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Thames Valley Air Ambulance.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Thames Valley Air Ambulance.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Thames Valley Air Ambulance. Apply directly through us to stand out!
We think you need these skills to ace Charity Officer
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Thames Valley Air Ambulance. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Charity Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Thames Valley Air Ambulance
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Thames Valley Air Ambulance. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
