At a Glance
- Tasks: Provide first-line support and troubleshoot software issues for customers.
- Company: Join a growing tech team in a dynamic environment.
- Benefits: Full training, career development, and a supportive team atmosphere.
- Other info: Great opportunity for personal growth and skill development.
- Why this job: Be part of an exciting tech product's journey and help customers succeed.
- Qualifications: Up to 2 years' experience in IT or technical support.
The predicted salary is between 40000 - 45000 £ per year.
We're looking for a motivated and customer-focused Junior Technical Support Executive to join a growing technology team. You'll be supporting a modern business software platform that is being rapidly adopted by businesses across the UK and Ireland. With hundreds of active users and strong ongoing growth, this is an exciting opportunity to join a technology product in its early stages and play a key role in its continued success. This role is ideal for someone with up to 2 years' experience in IT, software or technical support who enjoys solving problems, learning new technology and helping customers get the most from the systems they use every day. You'll receive full product training and work alongside an experienced team, giving you the opportunity to develop your technical, customer service and business software skills.
What You'll Be Doing:
- Providing first-line remote support to customers via phone, email and remote access tools.
- Troubleshooting software and user issues to deliver a great customer experience.
- Escalating more complex technical issues where required.
- Delivering online onboarding sessions and training for new customers.
- Supporting customers during implementation and setup.
- Maintaining accurate records of customer interactions.
Junior Technical Support Executive employer: Thames Talent Partners Limited
Join a dynamic and innovative technology team in High Wycombe, where your contributions as a Junior Technical Support Executive will directly impact the success of a rapidly growing software platform. We pride ourselves on fostering a collaborative work culture that prioritises employee development, offering comprehensive training and mentorship to enhance your technical and customer service skills. With a focus on problem-solving and customer satisfaction, this role provides a unique opportunity to grow within a supportive environment while being part of an exciting journey in the tech industry.
Contact Details:
Thames Talent Partners Limited Recruitment Team
