At a Glance
- Tasks: Provide first-line support and troubleshoot software issues for customers.
- Company: Join a growing tech team in a dynamic environment.
- Benefits: Full product training, career development, and a supportive team.
- Other info: Great opportunity for growth and learning in a fast-paced industry.
- Why this job: Be part of an exciting tech product and help customers succeed.
- Qualifications: Up to 2 years' experience in IT or technical support.
The predicted salary is between 40000 - 45000 £ per year.
We're looking for a motivated and customer-focused Junior Technical Support Executive to join a growing technology team. You'll be supporting a modern business software platform that is being rapidly adopted by businesses across the UK and Ireland. With hundreds of active users and strong ongoing growth, this is an exciting opportunity to join a technology product in its early stages and play a key role in its continued success.
This role is ideal for someone with up to 2 years' experience in IT, software or technical support who enjoys solving problems, learning new technology and helping customers get the most from the systems they use every day. You'll receive full product training and work alongside an experienced team, giving you the opportunity to develop your technical, customer service and business software skills.
What You'll Be Doing
- Providing first-line remote support to customers via phone, email and remote access tools.
- Troubleshooting software and user issues to deliver a great customer experience.
- Escalating more complex technical issues where required.
- Delivering online onboarding sessions and training for new customers.
- Supporting customers during implementation and setup.
- Maintaining accurate records of customer interactions and support activity.
- Assisting with the ongoing development and maintenance of system data.
- Working closely with colleagues to continuously improve the customer experience.
What We're Looking For
- Up to 2 years' experience in an IT, technical support, software support or helpdesk environment.
- Strong computer skills, including Windows 11 and Microsoft Excel.
- Excellent communication and customer service skills.
- A logical approach to problem-solving.
- Ability to learn new software and systems quickly.
- Strong organisational skills and attention to detail.
Junior Technical Support Executive in High Wycombe employer: Thames Talent Partners Limited
Join a dynamic and innovative technology team in High Wycombe as a Junior Technical Support Executive, where you'll be part of a rapidly growing business software platform. We pride ourselves on fostering a collaborative work culture that prioritises employee development through comprehensive training and hands-on experience, ensuring you have the tools to excel in your role. With a focus on customer satisfaction and continuous improvement, this is an excellent opportunity for those looking to grow their technical skills while making a meaningful impact.
Contact Details:
Thames Talent Partners Limited Recruitment Team
