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For Companies At a Glance
- Tasks: Lead and develop a dynamic customer service team in a fast-paced retail environment.
- Company: Join a growing company that values strong leadership and teamwork.
- Benefits: Competitive salary, career progression, and opportunities for personal development.
- Why this job: Make a real impact by enhancing customer experiences and driving team performance.
- Qualifications: Proven people management experience, ideally in retail, with strong Excel and IT skills.
- Other info: Fast-paced environment with excellent growth opportunities and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Customer Service Team Leader to lead and develop a fast-growing customer service team. This is an excellent opportunity for a strong people manager with a background in retail management and excellent Excel and IT skills to progress their career within a growing company.
The Role
- As Customer Service Team Leader you will be responsible for heading up a customer service team that supports retail operations.
- You will drive performance, improve processes, and ensure a high-quality technical support experience for customers.
Key Responsibilities
- Lead, motivate, and develop a technical customer service team
- Manage day-to-day service operations and performance metrics
- Use Excel and reporting tools to analyse data and drive improvements
- Act as a point of escalation for complex customer or technical issues
- Work closely with IT teams to improve systems and service delivery
- Support training and ongoing development of team members
Skills & Experience Required
- Proven experience as a people manager, ideally within customer service or retail
- Background in retail management or strong understanding of retail environments
- Strong Excel skills, including reporting and data analysis
- Confident with IT systems and technical processes
- Excellent communication and leadership skills
- Ability to manage priorities in a fast-paced environment
Customer Service Team Lead - Retail background in High Wycombe employer: Thames Talent Partners Limited
Contact Detail:
Thames Talent Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead - Retail background in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the hunt for a Customer Service Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your Excel skills and understanding of retail operations. Be ready to showcase how you've led teams in the past and how you can drive performance in a fast-paced environment.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each company’s culture and mission.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Customer Service Team Lead - Retail background in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail management and customer service. We want to see how you've led teams and improved processes, so don’t hold back on those achievements!
Show Off Your Excel Skills: Since strong Excel skills are a must, include specific examples of how you've used Excel for reporting or data analysis in your previous roles. We love seeing numbers that tell a story!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Team Leader role. Share your passion for leading teams and improving customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Thames Talent Partners Limited
✨Know Your Retail Stuff
Make sure you brush up on your retail management knowledge. Be ready to discuss how your experience can translate into leading a customer service team. Think of specific examples where you've improved processes or driven performance in a retail setting.
✨Excel Like a Pro
Since strong Excel skills are a must, practice using Excel for data analysis and reporting. Prepare to talk about how you've used these skills in previous roles to drive improvements. Maybe even bring a few examples of reports you've created!
✨Show Off Your Leadership Skills
Be prepared to share your leadership style and how you've motivated teams in the past. Think of situations where you've successfully managed conflicts or escalated issues, and be ready to discuss how you can apply those experiences to lead a customer service team.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, showing that you can handle complex customer or technical issues effectively.
