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- Tasks: Assist passengers with ticket purchases and provide top-notch customer service.
- Company: Dynamic customer service organisation based in London.
- Benefits: Gain valuable experience in a fast-paced environment.
- Why this job: Join a vibrant team and enhance your communication skills while helping others.
- Qualifications: Previous customer-facing experience, preferably in hospitality, retail, or tourism.
- Other info: Temporary role with potential for future opportunities.
The predicted salary is between 28800 - 43200 £ per year.
A customer service organization in London is seeking candidates for a temporary role focused on ensuring passengers purchase the correct tickets and maintaining high customer service standards.
Applicants should have previous experience in a customer-facing role, ideally within hospitality, retail, or tourism. Strong communication skills and the ability to engage with the public are essential for this position.
Passenger Services & Ticketing Assistant employer: Thames Skills Academy
Contact Detail:
Thames Skills Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Services & Ticketing Assistant
✨Tip Number 1
Make sure to brush up on your customer service skills! Since this role is all about helping passengers, think of examples from your past experiences where you went above and beyond for a customer. We want to see that you can engage with the public and keep them happy!
✨Tip Number 2
Practice your communication skills! Whether it’s chatting with friends or doing mock interviews, being able to express yourself clearly is key. We know that strong communication is essential for this position, so let’s make sure you’re ready to shine!
✨Tip Number 3
Familiarise yourself with ticketing systems and processes. If you’ve worked in hospitality, retail, or tourism before, think about how those experiences relate to ticketing. We want you to show us that you understand the ins and outs of ensuring passengers get the right tickets.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re here to support you every step of the way, so let’s get you that Passenger Services & Ticketing Assistant role!
We think you need these skills to ace Passenger Services & Ticketing Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer-facing roles. We want to see how you've engaged with customers in hospitality, retail, or tourism settings, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role of Passenger Services & Ticketing Assistant.
Tailor Your Application: Don’t just send out a generic application! We love it when candidates tailor their applications to our specific job description. Mention how your skills align with ensuring passengers purchase the correct tickets and maintaining high customer service standards.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Thames Skills Academy
✨Know Your Stuff
Make sure you understand the ticketing process and the different types of tickets available. Brush up on common customer queries and how to handle them, as this will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples from your previous roles where you provided excellent customer service. Think about times when you went above and beyond for a customer, as this will demonstrate your commitment to maintaining high standards.
✨Practice Your Communication
Since strong communication skills are essential, practice speaking clearly and confidently. You might even want to role-play common scenarios with a friend to get comfortable engaging with the public in a friendly manner.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. A professional appearance can set the tone for the conversation and show that you take the opportunity seriously.