Operations Assistant

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems.

Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada.

This is a full-time position, on a permanent basis, with a working pattern of 4 days on and 4 days off between 07.30 to 19.00.

City Cruises UK is part of the City Experiences division of the Hornblower Group. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York. The Operations Assistant assists the Operations Team in the smooth running of the daily Operations. This position also includes operations administration which requires keen attention to detail, along with the ability to prioritise multiple tasks simultaneously.

• First point of contact for the Operations Office
• Continuous cover for Operation’s phone
• Administrative duties to include:
• Assist in the preparation and maintenance of all Operations reports, including maintaining accurate KPI reports.
• Data entry using proprietary software: Anchor and Helm.
• Recording of MCA hours, to ensure compliance with the working time directive.
• Check and file captain’s daily declaration.
• Prepare and distribute the daily briefing folders for Captains and Mates.
• Recording of staff lateness and sickness.
• Check and file Captains’ log sheets, noting points of concern and reporting to the Operations Manager.
• Maintain the Operations office library of vessel files, including drill sheets, repair and maintenance requests, and safety equipment certificates.
• Maintain and issue the Operations library of controlled SMS publications and documents, including Safety and Operational Procedures (SOPs) manuals, Emergency Procedures Guide (EPG), operational memorandums, and generic and individual Passage Plans.
• Maintain crew attendance/lateness spreadsheet.
• Compliance with the company SMS.
• Issue of crew uniform.
• Be familiar with all the services within the company and our trade customers for day-to-day running on the pier locations.
• Ensure departmental purchases are made in accordance with Company policy.
• Any ad-hoc duties as required.
• Attend meetings as required.

Requirements and Qualifications

Essential:

• Experience of working in a busy and dynamic office environment.
• Very strong administration skills.
• Educated to GCSE level or equivalent.
• Proficient in IT – Microsoft Word, Excel, Outlook and PowerPoint.
• Have a flexible, can-do attitude with the ability to react calmly in a pressurised situation.
• Able to own and follow-through on projects required and issues raised.
• Excellent organisational and time management skills.
• Excellent oral and written communication skills.
• Team player but able to motivate self and work independently on own initiative.
• Able to work to tight deadlines and prioritise workload.

Desirable:

• Customer service/operational background.
• Proven experience in being highly organized.
• Experience and/or knowledge of MCA and PLA regulations for the River Thames.

All employees must commit to upholding our RESPECT values:

• Respect: We will value, appreciate and respect each other. We will foster diversity and inclusivity.
• Environment: We will respect our planet. We will conserve, protect, and educate. We will practice environmental stewardship.
• Safety #1: We will think and work safely. We will follow safety standards and instructions. We will create a safe and secure workplace.
• Professionalism: We will conduct ourselves professionally. We will take responsibility for our actions. We will own the problem until it is solved.
• Exceed: We will continuously improve. We will exceed standards and expectations.
• Communication: We will be open and honest. We will choose a respectful approach. We will share information with others effectively.
• Teamwork: We will exist to serve others. We will anticipate the needs of others. We will have fun and practice “enthusiastic friendliness.”

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to create a diverse and inclusive environment. Candidates for employment or promotion will be assessed objectively against the requirements for the position.