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- Tasks: Ensure safe vessel operations and deliver exceptional customer experiences on the Thames.
- Company: Join a leading company in passenger transport with a focus on safety and service.
- Benefits: Competitive pay, health benefits, and opportunities for professional growth.
- Other info: Exciting role with a strong emphasis on teamwork and customer service.
- Why this job: Be part of a dynamic team ensuring safety and satisfaction for all passengers.
- Qualifications: MCA Boat Master’s Licence and experience in vessel handling required.
The predicted salary is between 40000 - 50000 £ per year.
This role works in close collaboration with the Head of Fleet Operations and Senior Masters to ensure the safety and great customer experience of our passengers.
- The safe operation of the vessel under the Thames Clipper Safety Management System (SMS).
- Ensuring the Thames Clipper vessels are operated to the highest possible standards.
- Maintaining the vessel, in compliance with all relevant legislation.
- Carry out good ship management duties, defect & incident reporting.
- Operating Thames Clipper vessels in alignment with our service delivery requirements, with a primary emphasis on maintaining customer satisfaction & vessel housekeeping.
- Ensure team members diligently inspect tickets at boarding locations, placing a significant emphasis on revenue protection.
- Lead your team in delivering great customer service, ensuring a great experience for all.
- Experience in close quarters vessel handling and or inland waterways.
- International Safety Management Code (ISM) & International code for High Speed Craft (HSCC).
Requirements Qualifications & Experience:
- MCA Boat Master’s Licence, Tier 1 Level 2, or relevant transferable licenses (Ref: MCA MSN1853 (M) Amendment 1 – Annex 4 & 5).
- Current ML5 or ENG 1 Medical Certificate.
Master employer: Thames Skills Academy
Contact Detail:
Thames Skills Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Master
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Thames Clipper. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to vessel operations and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience with close quarters vessel handling. Bring up specific examples during interviews to demonstrate your skills and how they align with the job requirements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Master
Some tips for your application 🫡
Show Your Passion for Safety: When writing your application, make sure to highlight your commitment to safety and compliance with regulations. We want to see how you prioritise the safety of passengers and crew in your previous roles.
Emphasise Customer Experience: Don’t forget to showcase your experience in delivering excellent customer service. We love candidates who can demonstrate how they’ve gone above and beyond to ensure a great experience for passengers.
Detail Your Qualifications: Be clear about your qualifications, especially your MCA Boat Master’s Licence and any relevant certifications. We need to know you have the right credentials to operate our vessels safely and effectively.
Apply Through Our Website: Finally, make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Thames Skills Academy
✨Know Your Safety Standards
Familiarise yourself with the Thames Clipper Safety Management System and relevant legislation. Be ready to discuss how you’ve applied safety protocols in previous roles, as this will show your commitment to maintaining high standards.
✨Customer Experience is Key
Prepare examples of how you've enhanced customer satisfaction in past positions. Think about specific situations where you went above and beyond to ensure a great experience for passengers, as this aligns perfectly with the role's focus.
✨Showcase Your Leadership Skills
Be prepared to talk about your experience leading teams, especially in high-pressure environments. Highlight any instances where you successfully managed a team to deliver exceptional service or resolve issues effectively.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of vessel handling and the International Safety Management Code. Be ready to discuss your qualifications, like your MCA Boat Master’s Licence, and how they relate to the responsibilities of the role.