At a Glance
- Tasks: Lead daily operations and oversee private events in a vibrant lounge setting.
- Company: Join a dynamic hospitality team focused on delivering exceptional customer experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Exciting environment with opportunities to develop your leadership skills.
- Why this job: Be a key player in creating memorable experiences for guests and leading a passionate team.
- Qualifications: Experience in hospitality and team management with a flair for customer service.
A hands-on supervisor to lead daily operations and oversee private events. They will manage and motivate the team to deliver top-tier service.
QUALIFICATIONS & EXPERIENCE
- Previous relevant experience with a background in events, hospitality and managing a team
- Proven ability to manage complex sales operations with measured success
- A natural leader with experience to inspire operational teams to deliver results
- Positive and passionate focus on great customer experience
- Demonstrates flexibility and agility
KEY RESPONSIBILITIES
- Supporting the Lounge Manager in leading team members
- Open and close the Lounge, coordinate floor team, and manage day-to-day service.
- Ensure the Lounge complies with all relevant HACCP procedures and legislation, following best practice principles to deliver a consistent standard of ‘world class’ customer service
- Ensure legal compliance with the sale of alcohol, prevent underage drinking, and uphold premises licensing regulations
- Work alongside the other Retail Managers, identifying training requirements to ensure the team have development opportunities
- Support with recruitment, retention, management, and development of the team
- Work closely with your Team of Café bar assistants to develop and sustain a high level of team energy and engagement, focused on our company values and service promises
- Conduct regular stock takes, manage deliveries, and ensure bars are fully stocked.
- Coordinate closely with the sales team on set-up, staffing and timelines for events ranging from intimate gatherings to large-scale parties.
Lounge Supervisor employer: Thames Skills Academy
As a Lounge Supervisor, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of teamwork and excellence, ensuring that every team member is empowered to deliver exceptional service while enjoying unique benefits such as flexible scheduling and opportunities for career advancement. Located in a vibrant area, we offer a rewarding experience where your leadership skills can shine and contribute to memorable events.
We think you need these skills to ace Lounge Supervisor
Team Leadership
Customer Service Excellence
Event Management
Sales Operations Management
HACCP Compliance
Licensing Regulations Knowledge
Training and Development
