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- Tasks: Lead guest services and enhance experiences across multiple London piers.
- Company: A leading maritime experience organisation with a focus on guest satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Why this job: Make a real difference in guest experiences while leading high-performance teams.
- Qualifications: Proven customer service experience and strong leadership skills.
- Other info: Dynamic role with the chance to work in various locations.
The predicted salary is between 42000 - 84000 £ per year.
A leading maritime experience organization is seeking a Senior Guest Experience Manager to lead guest services across multiple London piers. You will be responsible for enhancing guest experiences through effective leadership, safety compliance, and operational excellence.
Ideal candidates have a proven track record in customer-facing roles, strong budgeting skills, and the ability to manage high-performance teams. The role requires working flexibly across locations to ensure seamless operations and superior guest service.
Senior Guest Experience Lead – Multi-Pier London employer: Thames Skills Academy
Contact Detail:
Thames Skills Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Guest Experience Lead – Multi-Pier London
✨Tip Number 1
Network like a pro! Reach out to people in the maritime industry or those who have worked in guest experience roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've led teams to enhance customer experiences. We want to hear about your successes and how you’ve tackled challenges head-on.
✨Tip Number 3
Be flexible and adaptable! Highlight your ability to work across different locations and manage operations seamlessly. This is key for a role that requires juggling multiple piers and ensuring top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our organisation.
We think you need these skills to ace Senior Guest Experience Lead – Multi-Pier London
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for enhancing guest experiences. Share specific examples from your past roles where you’ve made a positive impact on customer satisfaction.
Highlight Leadership Skills: We want to know about your leadership style! Include details about how you've successfully managed teams in high-pressure environments and any strategies you've used to motivate and inspire your colleagues.
Demonstrate Budgeting Expertise: Since budgeting is key for this role, make sure to mention your experience with financial management. Provide examples of how you've effectively managed budgets in previous positions to achieve operational excellence.
Tailor Your Application: Don’t forget to customise your application for this specific role! Use keywords from the job description and align your skills and experiences with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Thames Skills Academy
✨Know the Company Inside Out
Before your interview, dive deep into the maritime experience organisation's values, mission, and recent projects. Understanding their approach to guest services will help you align your answers with their expectations.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in customer-facing roles. Highlight instances where your leadership directly enhanced guest experiences or improved operational efficiency.
✨Demonstrate Budgeting Savvy
Be ready to discuss your budgeting skills. Bring examples of how you've managed budgets in previous roles, focusing on how you maximised resources while maintaining high service standards.
✨Flexibility is Key
Since the role requires working across multiple locations, emphasise your adaptability. Share experiences where you've successfully managed operations in different environments or adjusted to changing circumstances to ensure seamless service.
