At a Glance
- Tasks: Serve food and drinks while ensuring top-notch customer service and cleanliness.
- Company: Join a vibrant team in a fast-paced, customer-focused environment.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Perfect for those who thrive under pressure and love teamwork.
- Why this job: Be part of an exciting journey, engaging with customers and creating memorable experiences.
- Qualifications: Customer service skills and a positive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Responsibilities
- The production and delivery of drinks/food in line with brand standards & recipes and in compliance with relevant food safety and alcohol licensing laws.
- To understand and follow the Bar and Till Training Procedures to ensure that all transactions are recorded accurately and to make all reasonable efforts to ensure that stock is not lost or stolen.
- To always provide a 'world class' standard of customer service, being proactive in offering customer information throughout the whole customer journey.
- Working alongside the rest of the on-board team to ensure that the cleaning programme is followed and that all vessels are kept to a high standard of cleanliness at all times during service.
- To assist the Master/Mate/DCSA in any emergency situations and take part in monthly drills to ensure preparedness for such events.
- To serve food and beverages to customers following prescribed methods of portioning, presentation, and combinations in line with our brand standards and answer questions about products.
- To follow food hygiene/safety procedures in line with health and safety requirements.
- To ensure sales of alcohol are completed responsibly and in line with licensing requirements.
- To greet and engage with all customers on board with a friendly welcome and explore their requirements for food and drink.
- To process all sales through the EPOS system and ensure payment is taken and recorded in full.
Requirements
- Have a genuine desire and ability to work with the public in a front line, customer focused environment.
- Be committed to working to high standards and providing the highest level of visitor care.
- A team player with a flexible, positive and committed attitude to work.
- Thrive in a very busy environment and maintain patience and empathy even when working under pressure.
- Food hygiene certificate – Level 2.
- Previous, relevant working experience within a Customer/Food Service or Retail environment.
Onboard Customer Service Assistant in London employer: Thames Skills Academy
As an Onboard Customer Service Assistant, you will be part of a dynamic team dedicated to delivering exceptional service in a fast-paced environment. Our company prides itself on fostering a supportive work culture that values teamwork and personal growth, offering comprehensive training and development opportunities to help you excel in your role. Located in a vibrant setting, we provide our employees with unique experiences and the chance to engage with diverse customers, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Onboard Customer Service Assistant in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the brand and its values. This way, you can show how your vibe matches theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service skills and experiences.
✨Tip Number 3
Show off your personality! When you're chatting with the interviewer, let your genuine enthusiasm for working with people shine through. Remember, they want to see that you can provide that 'world class' customer service they’re after.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Onboard Customer Service Assistant in London
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond to provide a 'world class' standard of service, so share specific examples that showcase your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Onboard Customer Service Assistant role. Remember, we’re looking for someone who can thrive in a busy environment!
Demonstrate Team Spirit:Since this role involves working closely with others, it’s important to show us that you’re a team player. Mention any experiences where you collaborated with colleagues or contributed to a team goal. We love seeing that positive attitude!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Thames Skills Academy
✨Know Your Stuff
Make sure you understand the responsibilities outlined in the job description. Familiarise yourself with food safety and alcohol licensing laws, as well as the brand standards for service. This will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation with grace. This is key for a role that focuses on delivering a 'world class' standard of service.
✨Team Player Vibes
Since this role involves working closely with others, be ready to discuss your teamwork experience. Share stories that highlight your flexibility and positive attitude, especially in busy environments. Employers love candidates who can keep their cool under pressure!
✨Ask Smart Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how they ensure high standards of cleanliness. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
