At a Glance
- Tasks: Navigate vessels safely and ensure an amazing experience for passengers on the River Thames.
- Company: Join Hornblower Group, a global leader in unforgettable experiences and transportation.
- Benefits: Enjoy competitive salary, ongoing training, and access to free experiences.
- Other info: Embrace a vibrant culture with opportunities for career progression.
- Why this job: Be part of a dynamic team and make waves in the tourism industry!
- Qualifications: Must have experience as a Captain and knowledge of vessel maintenance.
The predicted salary is between 41990 - 41990 € per year.
Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually.
This is a full-time permanent position paying an annual salary of £41,990.00. Upon successful completion of probation and training, the salary for this role will increase to the next grade.
About the Role: As a Captain, you will bring knowledge of vessel maintenance and interpersonal skills to our team. In return, we are keen to support you in developing your career in the tourism industry and provide you the opportunity to be part of an active social culture and a great team!
Alongside a unique working environment on the River Thames, we offer a range of benefits designed to support you both professionally and personally:
- Ongoing training and fully supported CPD opportunities to help you grow your career
- A competitive death in service benefit for peace of mind
- Opportunities for career progression within a global organisation
- A strong team culture with regular social engagement and support
- Access to free and discounted experiences and products across our offerings
- The chance to work within a well-established, reputable brand in the maritime industry
- Exposure to a diverse mix of operations, from sightseeing cruises to private charters
Key Responsibilities:
- Ensure Company standards in terms of safety so our passengers remain safe and enjoy their experience on the River Thames.
- Comply with SMS regulations and ensure crew onboard follow and comply with these regulations and that all documentation is maintained and kept current.
- Provide onboard safety training for all crew members when required.
- Navigate vessels on the River Thames safely in accordance with the Company’s passenger plan and PLA by-laws.
- Ensure safe mooring of the vessels at all times with extreme caution when embarking and disembarking passengers.
- Conduct a safety crew briefing before commencing service to the public.
- Account for and safely embark and disembark passengers from recognised locations along the River Thames.
- Carry out daily vessel log checks in conjunction with the SMS procedures with specific attention to all safety equipment and engines.
- Report any maintenance checks or incidents as per the Company’s SMS.
- Check the vessel’s fuel level and if necessary, fuel the vessel before entering it into service.
- Ensure the vessel has an adequate supply of fresh clear running water onboard for passengers prior to commencing service.
- Ensure the vessel is clean, tidy and well presented at all times to comply with the Company’s SMS and London Port Health regulations.
- Deliver excellent customer experience whilst sightseeing with City Cruises.
- Promote onboard sales and other Company products as directed.
- Be an Ambassador for our RESPECT Service System & Values.
- Perform additional duties as may reasonably be required.
Requirements & Qualifications:
- Must be signed off on specific vessels within the probationary period.
- Educational Level/Qualifications: SCTW95 Seaman Certificate, LKE (Local Knowledge Endorsement).
- Experience operating as Captain of large passenger vessels for 2 years.
- Knowledge of vessel maintenance and vessel engineering.
- Able to provide a Thames commentary between Westminster and Greenwich.
- Full understanding of Health & Safety afloat and ashore and implementation of Safety Management System.
- Experience working within the hospitality industry.
- Experience of River Thames commentary/guiding.
Personal Skills Required:
- Excellent communication skills to perform great customer service.
- Willingness to learn and progress.
- Ability to write and speak English to the level required for the role.
- Act with integrity at all times.
- Deliver excellence through customer satisfaction and living our City Cruises values.
- Work with empathy and calm under pressure.
- Reliable and punctual.
- Highly organized and able to work under direction.
- Self-motivated and a problem solver.
All employees must commit to upholding our RESPECT values: Respect, Environment, Safety #1, Professionalism, Exceed, Communication, Teamwork.
As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Captain – Marine Operations in London employer: Thames Skills Academy
Hornblower Group is an exceptional employer, offering a vibrant work culture on the iconic River Thames where you can thrive as a Captain in Marine Operations. With a strong commitment to employee development through ongoing training and career progression opportunities, you will be part of a supportive team that values safety, professionalism, and customer satisfaction. Enjoy unique benefits such as access to free and discounted experiences, a competitive salary, and a chance to work within a reputable brand in the maritime industry.
StudySmarter Expert Advice🤫
We think this is how you could land Captain – Marine Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the maritime industry, attend events, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Hornblower Group and its operations. Familiarise yourself with their values and services, especially around safety and customer experience. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Show off your skills during the interview! If you have experience with vessel maintenance or customer service, share specific examples. Demonstrating your knowledge and passion for the role will make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at City Cruises.
We think you need these skills to ace Captain – Marine Operations in London
Some tips for your application 🫡
Show Your Passion for the Role:When writing your application, let your enthusiasm for being a Captain shine through! Share why you love working on the water and how your experience aligns with our mission at City Cruises.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your relevant experience, especially in vessel maintenance and customer service, to show us you're the perfect fit for our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see your qualifications and what you bring to the table.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our crew!
How to prepare for a job interview at Thames Skills Academy
✨Know Your Vessels
Familiarise yourself with the specific vessels you'll be operating, like the MV Westminster and others listed in the job description. Being able to discuss their features and maintenance needs will show your expertise and readiness for the role.
✨Safety First!
Brush up on Health & Safety regulations and the Safety Management System (SMS) relevant to the role. Be prepared to discuss how you would ensure passenger safety and compliance with these standards during your interview.
✨Show Off Your Communication Skills
As a Captain, excellent communication is key. Prepare to demonstrate your ability to engage with passengers and crew alike. Think about examples where you've successfully led a team or provided exceptional customer service.
✨Embrace the Company Values
Understand and embody the RESPECT values of Hornblower Group. Be ready to share how you align with these principles in your previous roles, especially in terms of teamwork, professionalism, and customer satisfaction.
