At a Glance
- Tasks: Serve delicious food and drinks while providing top-notch customer service.
- Company: Join the exciting team at Uber Boat by Thames Clippers, a leader in river transport.
- Benefits: Flexible hours, great team environment, and opportunities for growth.
- Other info: Perfect for those who thrive in a fast-paced, dynamic setting.
- Why this job: Be part of a unique café bar experience on the Thames, serving locals and tourists alike.
- Qualifications: Experience in customer service and a passion for working with people.
The predicted salary is between 20000 - 25000 £ per year.
A brilliant opportunity to join Uber Boat by Thames Clippers (UBTC) at a time of significant growth. UBTC was founded in 1999, initially operating a one boat service from South East to Central London. Today UBTC has a fleet of 23 vessels, serves 24 piers and carries over 5 million passengers, providing a unique transport offering to London’s commuters and visitors, connecting them to their homes, places of work and river-side attractions, in an environment that is unmatched by any other form of London transport. UBTC operates the only commuter service on the Thames and occupies a distinct market position for tourist and visitor experiences by linking the majority of riverside attractions. The business is now excited to be adding an Exclusive Café Bar at Embankment Pier in an ideal location for servicing commuters, local offices & theatres.
DUTIES AND RESPONSIBILITIES
- The production and delivery of drinks/food in line with brand standards & recipes and in compliance with relevant food safety and alcohol licensing laws.
- To understand and follow the procedures to ensure that all transactions are recorded accurately and to make all reasonable efforts to ensure that stock is not lost or stolen.
- To provide a ‘world class’ standard of customer service at all times, being proactive in offering customer information.
- To prepare and serve food and beverages to customers following the presentation guidelines set out in line with our brand standards and answer questions about products.
- Clearing tables & cleaning food surface areas regularly to maintain a high level of cleanliness & hygiene.
- Operating the dishwasher in order to ensure there is an ample supply of glassware, crockery & service utensils.
- To follow food hygiene/safety procedures in line with health and safety requirements e.g. temperature.
- To ensure sales of alcohol are completed responsibly and in line with licensing requirements e.g. Challenge 25.
- To greet all customers with a friendly welcome and explore their requirements for food and drink.
- To process all sales through the EPOS system and ensure payment is taken and recorded in full.
- To maximise the profitability of your sales by offering suitable ‘add-ons’ which could enhance the customer’s enjoyment of their purchase.
- To minimise losses by taking all reasonable steps to ensure stock is not lost, stolen or damaged.
- Working alongside the rest of the facilities team to ensure that the daily, weekly & monthly cleaning programme is followed and kept to a high standard of cleanliness at all times during service.
- To monitor & replenish stock as required and ensure appropriate displays of food, beverages & merchandise.
- Report to line manager any feedback, complaints, suggestions, stock requirements, breakages, faults or hazards identified during the course of work.
- To take part in monthly drills to ensure emergency preparedness, and maintain an accurate log of these sessions.
Requirements
- Act as a role model and champion of our company values, assisting the operation to integrate them into local processes.
- Assist in developing and maintaining effective teamwork across our diverse business.
- Ensure that all relevant information is communicated speedily and accurately in a way that ensures that the information is received and easily understood.
- Undergo specialist courses to enhance individual experience for working at private or corporate events.
- Undertake any other relevant duties or reasonable requests as requested by a member of the senior management team.
- The ability to work flexible hours and shifts which may include early mornings, late nights, weekends and bank holidays.
- Contributing to a positive work environment.
- Being punctual and maintaining regular and consistent attendance.
Key Skills
- Previous, relevant working experience within a Customer/Food Service environment.
- Have a genuine desire and ability to work with the public in a front line, customer focused environment.
- Be committed to working to high standards and providing the highest level of visitor care.
- A team player with a flexible, positive and committed attitude to work.
- Ability to multi-task in a very busy environment remaining organised and patient even when working under pressure.
- Food hygiene certificate – Level 2.
- Knowledge of the Thames and surrounding areas/attractions.
Cafe Bar Assistant in London employer: Thames Skills Academy
Join Uber Boat by Thames Clippers as a Cafe Bar Assistant and be part of a dynamic team in a thriving environment at Embankment Pier, where you will contribute to delivering exceptional customer service to both commuters and tourists. With a strong focus on employee growth, UBTC offers opportunities for training and development, ensuring that you can enhance your skills while enjoying the unique experience of working on the Thames. The company fosters a collaborative and positive work culture, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Bar Assistant in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thames Skills Academy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thames Skills Academy
Don't be shy about reaching out to Thames Skills Academy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cafe Bar Assistant in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thames Skills Academy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thames Skills Academy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
