At a Glance
- Tasks: Drive online sales and enhance customer experience across e-commerce platforms.
- Company: Join a dynamic team in the transport, travel, or leisure sectors.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and customer satisfaction.
- Why this job: Be the e-commerce expert and make a real impact on online performance.
- Qualifications: 2-3 years in e-commerce, strong analytical skills, and digital marketing knowledge.
The predicted salary is between 34650 - 42350 £ per year.
The E‑commerce Manager owns the online store’s commercial performance.
This role is accountable for revenue, conversion rate, customer experience, and the day‑to‑day running and optimisation of e‑commerce platforms.
The successful candidate will be the organisation’s e‑commerce expert.
They will proactively identify opportunities, recommend improvements, and lead the e‑commerce function.
- 2–3 years of experience in an E‑commerce role, preferably in transport, travel or leisure sectors.
- Degree in Business, Economics, Marketing, or a related field preferred.
- Proficiency with Excel and data tools
- Strong commercial and analytical mindset
- Understanding of digital marketing channels (paid search, CRM, SEO)
- Hands‑on experience with e‑commerce platforms and CMS tools
Requirements
KEY RESPONSIBILITIES
- Own and grow online revenue, conversion, AOV, and retention
- Manage the e‑commerce platforms (Web, APP and Digital Kiosks)
- Optimise the end‑to‑end customer journey (UX, navigation, checkout, payment, delivery)
- Lead onsite trading activities: promotions, merchandising, pricing, offers
- Analyse performance using tools such as GA4, heatmaps, and funnel analysis
- Work closely with Marketing on traffic acquisition and campaign execution
- Coordinate with Product, Operations, IT, and Customer Experience to ensure smooth fulfilment
- Manage third‑party agencies (CRO, UX, development)
- Manage multi-acquirer relationships and evaluate Payment Service Providers (PSPs) to negotiate competitive transaction fee structures
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E-Commerce Manager employer: Thames Skills Academy
The Port of London Authority (PLA) is an exceptional employer, offering a dynamic work environment in Gravesend where health and safety are paramount. With a strong commitment to employee development, you will have access to continuous training and growth opportunities while contributing to vital safety initiatives that protect our community. Join us to be part of a collaborative culture that values your expertise and dedication to excellence in health and safety compliance.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Thames Skills Academy are looking for when hiring for a E-Commerce Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Thames Skills Academy for the E-Commerce Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Thames Skills Academy as a E-Commerce Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Thames Skills Academy’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-Commerce Manager.
We think you need these skills to ace E-Commerce Manager
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Thames Skills Academy, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Thames Skills Academy's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Thames Skills Academy. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Thames Skills Academy
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Thames Skills Academy uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Thames Skills Academy. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
