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- Tasks: Assist in safe vessel operations and deliver top-notch customer service to passengers.
- Company: Join a dynamic team focused on safety and exceptional customer experiences.
- Benefits: Gain valuable experience, work in a vibrant environment, and enjoy flexible hours.
- Other info: Opportunity for growth and learning in a unique setting.
- Why this job: Be part of an exciting maritime adventure while making a difference for passengers.
- Qualifications: Previous customer service experience is a plus; enthusiasm and teamwork are essential.
The predicted salary is between 20000 - 25000 £ per year.
This role works in close collaboration with the crew on board the vessel to ensure the safety and great customer experience of our passengers.
Responsibilities
- To assist the Master / Mate in the safe operation of the vessel, whilst carrying out safe and efficient vessel management duties.
- To ensure that all passengers have the correct ticket type for their journey in line with our Pay Before You Travel Policy.
- To assist the Master / Mate / OSCA in cleaning and maintenance of the vessel.
- To assist the OCSA where required with delivery of customer service & stock control, working in partnership to improve the customer experience.
- To assist in safety checks of the vessel’s equipment in accordance with the requirements of SMS and ISM.
- Ensure compliance with all Health and Safety regulations and safe working practices as required by current legislation and the Company’s health and safety Policy and practices.
- To ensure that health and safety and all other automated announcements are played reporting any defects to the on board Mate.
- To assist with securing vessels alongside piers as directed by the Master and Mate.
- To ensure that passenger numbers are recorded correctly on all relevant systems, advising team mates on the piers where necessary of the amount of space left on board before the loading process commences.
- To ensure that all customers receive a friendly welcome on board, are given any further information they may require with supporting literature and are given a fond farewell at the end of their journey.
- To assist in the bunkering of fresh water and fuel.
Location and Travel
Trinity Buoy Wharf
Qualifications & Experience
Previous, relevant working experience within a Customer Service environment.
Deck Customer Service Assistant employer: Thames Skills Academy
Contact Detail:
Thames Skills Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deck Customer Service Assistant
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face on the job, like handling difficult passengers or ensuring safety checks. Role-playing these situations can boost your confidence and prepare you for real-life challenges.
✨Tip Number 3
Network with current employees! Reach out on LinkedIn or through mutual connections. They can provide insider tips on the interview process and what the company values most in a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the crew. Don’t miss out on this opportunity!
We think you need these skills to ace Deck Customer Service Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've made customers feel welcome and valued, just like we do at StudySmarter!
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tweak your CV and cover letter to match the specifics of this role. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. No need for fluff – just show us what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Thames Skills Academy
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Deck Customer Service Assistant. Familiarise yourself with the key tasks like assisting with vessel management, ensuring passenger safety, and delivering top-notch customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer experience, be ready to share specific examples from your past experiences where you excelled in customer service. Think about times when you went above and beyond for a customer or handled a difficult situation effectively. This will demonstrate your ability to create a friendly and welcoming atmosphere on board.
✨Emphasise Safety Awareness
Safety is paramount in this position, so be prepared to discuss your understanding of health and safety regulations. You might want to mention any relevant training or experiences you've had that relate to safety checks or compliance. Showing that you take safety seriously will impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they handle busy periods, or what their expectations are for the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.