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- Tasks: Assist customers with ticket purchases and ensure a smooth queuing experience.
- Company: Dynamic customer service team in the heart of London.
- Benefits: Flexible hours, great team environment, and opportunities to develop your skills.
- Why this job: Join us to enhance customer experiences and make a difference every day.
- Qualifications: Experience in customer service, hospitality, or retail is a plus.
- Other info: Perfect for students seeking flexible work while studying.
The predicted salary is between 11 - 16 £ per hour.
Job Information
Date Opened: 02/20/2026
Job Type: Temporary
Work Experience: 0-1 year
Industry: Customer Service
City: London
State/Province: City of London
Country: United Kingdom
Zip/Postal Code: E14 0JW
Responsibilities:
- To ensure all passengers have purchased the correct ticket type for their journey.
- To maintain a high standard of customer experience at all times.
- To organise and manage the customer queuing system at the required piers.
- To support and protect the revenue protection on the required piers.
- To ensure clear communication is delivered to all customers and colleagues.
- Be committed and flexible in your approach to work.
- Ensuring we are committed to providing a punctual and reliable service to our customers.
Requirements:
- Previous experience in customer facing role ideally from hospitality, retail or tourism background.
- A genuine desire and ability to work with the public in a front line, customer facing role.
- Ability to build rapport with customers and be approachable, knowledgeable and helpful.
Customer Services Assistant (Zero hour) employer: Thames Skills Academy
Contact Detail:
Thames Skills Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant (Zero hour)
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about interacting with customers, try role-playing common scenarios with friends or family. This will boost your confidence and help you handle real-life situations smoothly.
✨Tip Number 3
Be flexible and show your commitment! During interviews, highlight your willingness to adapt to different situations and your dedication to providing excellent customer service. Employers love candidates who are ready to go the extra mile.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there, so keep an eye out for roles that match your skills and interests.
We think you need these skills to ace Customer Services Assistant (Zero hour)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Assistant role. Highlight any previous experience in customer-facing roles, especially if it’s from hospitality, retail, or tourism. We want to see how your skills match what we’re looking for!
Show Your Passion: Let your enthusiasm for customer service shine through! In your application, mention why you love working with people and how you can contribute to a high standard of customer experience. We’re all about that positive vibe!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure your key points stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thames Skills Academy
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past roles, even if they’re from hospitality or retail. This shows you’re not just familiar with the theory but can apply it in real situations.
✨Demonstrate Your Flexibility
Since this is a zero-hour contract, flexibility is key. Be prepared to discuss how you can adapt to different situations and schedules. Share specific instances where you’ve had to adjust your approach to meet customer needs or work demands.
✨Practice Clear Communication
As a Customer Services Assistant, clear communication is vital. During the interview, focus on articulating your thoughts clearly and concisely. You might even want to practice common interview questions with a friend to ensure you can convey your ideas effectively.
✨Show Your Passion for Helping Others
Employers love candidates who genuinely care about customer satisfaction. Be ready to talk about why you enjoy working with people and how you’ve gone above and beyond to help customers in previous roles. This will highlight your commitment to providing a high standard of service.