At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join RBH, a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy flexible working, discounted hotel stays, and free meals on duty.
- Other info: Perfect for those near Windsor, Maidenhead, Slough, or London looking for an exciting role.
- Why this job: Be part of a vibrant team in a stunning riverside hotel with endless opportunities for growth.
- Qualifications: A friendly personality, strong communication skills, and a knack for problem-solving are essential.
The predicted salary is between 20000 - 30000 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it's the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guest's stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Compensation: To be discussed
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Guest Service Assistant in Maidenhead employer: Thames Riviera Hotel
RBH Hospitality Management is an excellent employer, offering a supportive work culture that values teamwork and guest satisfaction. Employees benefit from flexible hours, opportunities for career advancement within the hospitality industry, and a commitment to maintaining a safe and comfortable environment for both staff and guests. Working at RBH hotels means being part of a dedicated team that prioritises exceptional service and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Maidenhead
✨Tip Number 1
Familiarise yourself with the local area around the Thames Riviera. Knowing the best brunch spots and attractions will not only help you answer guest queries but also show your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you feel more comfortable chatting with guests and coordinating with team members, which is crucial for a Guest Service Assistant.
✨Tip Number 3
Demonstrate your problem-solving abilities by thinking of examples from past experiences where you successfully handled challenging situations. This will showcase your adaptability and positive attitude, which are key traits for this position.
✨Tip Number 4
Show your team spirit by highlighting any previous experience working in a team environment. Be ready to discuss how you can contribute to maintaining a smooth workflow, as collaboration is essential in a busy hotel setting.
We think you need these skills to ace Guest Service Assistant in Maidenhead
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what RBH is looking for in a Guest Service Assistant. Highlight key responsibilities and required skills that you can demonstrate in your application.
Tailor Your CV:Customise your CV to reflect your relevant experience and skills that align with the role. Emphasise your customer service experience, communication skills, and any previous roles in hospitality.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and passion for the hospitality industry. Mention why you want to work at Thames Riviera and how you can contribute to creating memorable experiences for guests.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Thames Riviera Hotel
✨Show Your Personality
As a Guest Service Assistant, your personality is key. Be sure to showcase your welcoming nature and enthusiasm for connecting with people during the interview. Share personal anecdotes that highlight your ability to brighten someone's day.
✨Demonstrate Strong Communication Skills
Effective communication is crucial in this role. Prepare to discuss how you've successfully interacted with guests or team members in the past. Practice clear and confident responses to common interview questions to show you can handle guest inquiries with ease.
✨Highlight Attention to Detail
Attention to detail is essential for managing bookings and ensuring guest satisfaction. Bring examples of how you've meticulously handled tasks in previous roles, whether it's managing reservations or addressing special requests from guests.
✨Emphasise Problem-Solving Abilities
In a fast-paced environment, being a problem-solver is vital. Prepare to discuss specific situations where you've had to think on your feet and resolve issues effectively. This will demonstrate your adaptability and positive attitude under pressure.
