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- Tasks: Support homeless individuals by managing caseloads and providing essential housing and healthcare services.
- Company: Thames Reach is dedicated to ending homelessness in London, helping over 15,000 people last year.
- Benefits: Enjoy 29 days holiday, pension contributions, career development, and wellbeing support.
- Why this job: Join a top-rated workplace and make a real difference in people's lives while developing your skills.
- Qualifications: Experience in managing caseloads and working empathetically with vulnerable clients is essential.
- Other info: Diversity is celebrated; all backgrounds are encouraged to apply.
The predicted salary is between 27400 - 38900 £ per year.
Role: Support Worker – The Greenhouse
Salary: £32,434 per annum
Hours: 37.5 per week
Location: Hackney
Closing date: 10/08/2025
Interview date: 20/08/2025
Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we will make the best use of all your understanding, compassion and commitment
About us…
Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.
Is our mission easy? No, but we never give up on people. Last year we helped more then 15,000 people.
Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.
About this role…
We are looking for a Support Worker to join the Greenhouse team.
We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.
The Greenhouse in Hackney delivers housing and healthcare services to homeless people in the borough. Thames Reach staff, working in partnership with Hackney council, provide housing advice and support to people with complex needs.
You will:
.Work on a rota to carry out assessments with adults experiencing homelessness
.Manage a caseload of people and deliver support to either prevent homelessness or find suitable accommodation
.Provide support to a caseload of clients with complex needs
.Work in partnership with Hackney Council and other relevant partners to provide holistic support to service users
.Contribute to the smooth running of the drop in service
.Record all case work on our database
You will have:
.Experience of managing a caseload of clients
.Able to work in an empathetic way whilst being reflective, flexible and responsive in meeting the needs of Greenhouse clients
.Able to advocate with various stakeholders and joint work with partner agencies
.Experience of managing your time effectively and able to respond to the projects priorities
.Promote and positively represent Thames Reach in meetings and with external agencies
.Experienced in mitigating risk either by Safeguarding or joint working with relevant partner agencies
We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:
.Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
.Pension – we contribute 6.5% to your pension when you contribute 1.5%.
.Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
.Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
.Life assurance – four times your annual salary and critical illness cover.
.Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
To apply visit our website and complete our application form.
For further information please contact, Joseph Dennis, Lead Manager at Joseph.Dennis@thamesreach.org.uk
Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
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Support Worker – The Greenhouse employer: THAMES REACH
Contact Detail:
THAMES REACH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker – The Greenhouse
✨Tip Number 1
Familiarise yourself with Thames Reach's mission and values. Understanding their commitment to ending homelessness will help you align your responses during the interview, showcasing your passion for the cause.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your ability to manage a caseload and work empathetically with clients. This will help you illustrate your skills effectively during the interview.
✨Tip Number 3
Research the local services and partnerships in Hackney that Thames Reach collaborates with. Being knowledgeable about these can show your initiative and readiness to work within the community.
✨Tip Number 4
Practice your advocacy skills by role-playing scenarios where you might need to collaborate with various stakeholders. This will prepare you for potential questions about joint working during the interview.
We think you need these skills to ace Support Worker – The Greenhouse
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Support Worker position at The Greenhouse. Familiarise yourself with Thames Reach's mission and values to align your application with their goals.
Tailor Your CV: Customise your CV to highlight relevant experience in managing caseloads and working with vulnerable populations. Emphasise any previous roles that demonstrate your empathy, flexibility, and ability to advocate for clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping those experiencing homelessness. Use specific examples from your past experiences to illustrate how you meet the competencies outlined in the job description.
Prepare for Competency Questions: Since AI assistance is not accepted for competency questions, prepare thoughtful responses that reflect your personal experiences and skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
How to prepare for a job interview at THAMES REACH
✨Show Your Empathy
As a Support Worker, empathy is key. Be prepared to share examples from your past experiences where you've demonstrated understanding and compassion towards individuals facing challenges, especially those related to homelessness.
✨Know the Organisation
Familiarise yourself with Thames Reach's mission and values. Understanding their approach to tackling homelessness will help you align your answers with their goals and demonstrate your commitment to their cause.
✨Highlight Your Experience
Discuss your experience managing a caseload and working with clients who have complex needs. Be specific about the strategies you used to support them and how you collaborated with other agencies.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to advocate for clients. Think of situations where you had to mitigate risks or navigate challenging conversations with stakeholders.