Support Worker - Tenancy Sustainment Team

About Floating Support Services

Floating Support services work with people to sustain their housing. We use a strength‑based approach to help people identify the support they need and work with others, such as landlords, the Department of Work and Pension, or mental health services, to address it. We can support people for the duration of their tenancy, or provide short‑term interventions. We also provide resettlement support when a tenancy commences, and equip people with the skills to manage their home and goals independently or when they are move‑on ready and require minimal support.

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels, and we help vulnerable people avoid becoming homeless. We aid formerly homeless people to get their lives back on track, find work, and access training and volunteering opportunities. Last year we helped more than 15,000 people. We are listed as one of the top 100 Best Workplaces in the UK.

Your role

• Support individuals across London who have experienced homelessness and are transitioning into their own accommodation, helping them settle into their tenancies successfully.
• Conduct home visits to ensure clients are linked into appropriate community resources and long‑term support services that will remain in place after TST involvement ends.
• Collaborate with landlords and referring agencies to help individuals maintain their tenancies and work towards independence.
• Co‑produce personalised, holistic action plans tailored to each individual’s needs, particularly for those who may be managing a tenancy for the first time.
• Encourage and support engagement with health services, as well as access to employment, training, and education opportunities.
• Work in a trauma‑informed and person‑centred way, recognising and responding to each individual’s unique experiences and strengths.
• Maintain good assertive communication to provide a flexible and responsive service to people with rough sleeping histories.

Qualifications

• A commitment to working with people to move on positively after a period of homelessness, to be aspirational for their future so they can lead fulfilling lives.
• Experience working effectively as part of a team to achieve shared goals.
• Experience following instructions, recognising, managing and mitigating risk.
• Experience using IT systems to communicate and record your work.
• Confidence in working autonomously within the community, including in people’s homes.
• Disability Confident.

Benefits

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro‑rated).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Well‑being support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue‑light discount card, interest‑free season ticket and cycle‑to‑work loans.

Diversity, Inclusion and Equal Opportunity

Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.