Support Worker – Tenancy Sustainment Private Rented Sector

Salary: £33,472 per annum.

Hours: 37.5 per week.

Location: Stockwell.

Closing date: 10/05/2026.

Interview date: 20/05/2026.

About us

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless, help formerly homeless people get their lives back on track, and support them to find work, access training and volunteering opportunities. Last year we helped more than 15,000 people. We’re listed as one of the top 100 Best Workplaces in the UK, and there’s no better place to develop or transfer your skills and build a fulfilling career.

About this role

We are looking for a Support Worker to join the Tenancy Sustainment Private Rented Sector team. Floating Support services work with people to sustain their housing using a strength-based approach, identify the support they require, and collaborate with landlords, the Department of Work and Pensions, and mental health services. We can support people for the duration of their tenancy, provide short-term interventions, give resettlement support when a tenancy commences, and equip people with the skills to manage their home and goals independently or when they are move-on ready with minimal support.

Key responsibilities

• Assess suitability of individuals referred into the services, and complete initial needs assessments and support plans.
• Provide practical resettlement support for individuals who may have never held a tenancy before and give information and advice around housing rights and responsibilities, benefits, maximising income, and education, training and employment.
• Work with housing providers and referral agencies to ensure individuals can sustain their tenancy and move towards independence in their new homes.
• Liaise with, signpost, and support client engagement with specialist agencies such as drug treatment services, community mental health teams, NHS services, and community groups.
• Provide person-centred support and co-produce all plans to help clients achieve their aims and ambitions.
• Take a lead role within the team, working closely with an assistant support worker, volunteers and student placements around casework and resource provision for individuals accessing the service.

Qualifications and experience

• Understanding of the complex issues contributing to homelessness and the impact on individuals’ lives.
• Excellent communication skills and the ability to form and maintain effective working relationships with clients, colleagues, and partner agencies.
• Knowledge and understanding of the needs and aspirations of people with experience of homelessness and a commitment to supporting them to achieve the best outcomes as they work towards independence.
• The ability to provide a flexible and responsive service to people with complex needs and facing multiple disadvantages.
• Strong organisational skills, with the ability to manage conflicting priorities, meet deadlines, carry out administrative tasks alongside practical support work, and manage and mitigate risk.
• Knowledge, understanding or experience of supporting and overseeing casework practice of support workers, trainees, students, or volunteers.

Benefits

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket, and cycle-to-work loans.

Equal Opportunities

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity, and welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

Application process

To apply, visit our website and complete our application form. For further information, please contact Natasha Gyseman, Lead Manager at Natasha.Gyseman@thamesreach.org.uk.

Safeguarding

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying, but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.