Support Worker

Support Worker

Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support individuals experiencing homelessness by conducting assessments and providing wrap-around support.
  • Company: Thames Reach is dedicated to ending homelessness in London, helping over 12,000 people last year.
  • Benefits: Enjoy 29 days of holiday, pension contributions, and excellent development opportunities.
  • Why this job: Make a real impact in people's lives while building a fulfilling career in a top workplace.
  • Qualifications: Be organized, communicative, and committed to supporting clients and developing your skills.
  • Other info: Diversity is celebrated here; all backgrounds are encouraged to apply.

The predicted salary is between 24000 - 36000 £ per year.

Closing date: 05/01/2025

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach Snow Hill Court team as a Support Worker , we’ll make the best use of all your understanding, compassion and commitment. Thames Reach welcomes applications from people with transferable skills.

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 12,000 people.
Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK.

There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

Assessment Centres are fast paced services where people are referred in, usually from the street, and rapidly referred on to appropriate longer-term accommodation. The services are short stay, and staff provide wrap around support and liaison with several external partners, including physical health, mental health, substance use and housing. Staffed 24 hours to ensure this quick turnaround, they are a key service to ensure people are off the streets and in stable accommodation.

You will:

  • Conduct rapid risk and accommodation assessments with clients moving in to the service
  • Liaise with external agencies and councils to ensure clients are receiving wrap around support
  • Increase move on and throughput in the centre
  • Ensure the environment is safe, healthy, and reflective of our ethos and supports our client’s aims
  • Be outcome focussed, fostering a culture of high performance and continual improvement on your and the team’s successes.

To succeed as the Support Worker you will have:

  • Outcome focussed
  • Organised and efficient in your work
  • Excellent at communicating and problem solving
  • Confident in your ability to support clients and engage with a range of partners
  • Competent at using a computer and a range of software packages
  • Committed to developing your knowledge and skills.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

  • Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
  • Pension – we contribute 6.5% to your pension when you contribute 1.5%.
  • Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
  • Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
  • Life assurance – four times your annual salary and critical illness cover.
  • Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply click the apply button where you can complete an application form on our website.

For further information please contact, Gemma Topham, Lead Manager (contact details via the apply button).

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Support Worker employer: THAMES REACH

Thames Reach is an exceptional employer dedicated to ending homelessness in London, offering a supportive and dynamic work environment for Support Workers. With generous benefits including 29 days of holiday, a strong pension contribution, and excellent development opportunities, employees are empowered to grow their careers while making a meaningful impact in the community. Our commitment to diversity and employee wellbeing, along with recognition as one of the top 100 Best Workplaces in the UK, makes Thames Reach a truly rewarding place to work.
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Contact Detail:

THAMES REACH Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Support Worker

✨Tip Number 1

Familiarize yourself with the specific challenges faced by homeless individuals in London. Understanding their experiences will help you connect better with clients and demonstrate your commitment to supporting them.

✨Tip Number 2

Highlight any transferable skills you have, especially in communication, problem-solving, and teamwork. These are crucial for a Support Worker role, as you'll be liaising with various external partners.

✨Tip Number 3

Showcase your ability to work in a fast-paced environment. Mention any previous experience where you had to make quick decisions or adapt to changing situations, as this is essential for the Assessment Centre setting.

✨Tip Number 4

Express your commitment to personal and professional development. Thames Reach values employees who are eager to learn and grow, so mention any relevant training or courses you've completed or plan to pursue.

We think you need these skills to ace Support Worker

Compassionate Communication
Problem-Solving Skills
Organizational Skills
Risk Assessment
Client Engagement
Collaboration with External Agencies
Outcome Focused Approach
Computer Literacy
Time Management
Ability to Work in a Fast-Paced Environment
Understanding of Homelessness Issues
Commitment to Continuous Learning
Empathy and Understanding
Ability to Foster a Supportive Environment

Some tips for your application 🫡

Understand the Role: Take time to thoroughly read the job description for the Support Worker position. Understand the key responsibilities and required skills, such as conducting assessments and liaising with external agencies.

Highlight Relevant Experience: In your application, emphasize any personal or professional experiences related to homelessness or support work. Use specific examples that demonstrate your understanding, compassion, and commitment to helping vulnerable individuals.

Showcase Your Skills: Clearly outline your organizational, communication, and problem-solving skills in your CV and cover letter. Mention any experience you have with using software packages, as this is a requirement for the role.

Personalize Your Application: Make sure to tailor your application to Thames Reach's mission and values. Express your passion for helping people and your commitment to making a difference in the lives of those experiencing homelessness.

How to prepare for a job interview at THAMES REACH

✨Show Your Compassion

During the interview, emphasize your understanding and compassion for individuals experiencing homelessness. Share personal or professional experiences that highlight your commitment to helping others and how you can relate to the challenges faced by clients.

✨Demonstrate Problem-Solving Skills

Be prepared to discuss specific examples of how you've effectively solved problems in past roles. This could include situations where you had to think on your feet or collaborate with external partners to achieve positive outcomes for clients.

✨Highlight Your Organizational Skills

Since the role requires being organized and efficient, provide examples of how you manage your time and prioritize tasks. Discuss any tools or methods you use to stay organized, especially in fast-paced environments.

✨Engage with the Mission

Familiarize yourself with Thames Reach's mission and values. During the interview, express your alignment with their goals and your enthusiasm for contributing to their efforts in ending homelessness. This shows that you're not just looking for a job, but are genuinely invested in their cause.

Support Worker
THAMES REACH
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  • Support Worker

    Full-Time
    24000 - 36000 £ / year (est.)

    Application deadline: 2026-12-31

  • T

    THAMES REACH

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