Lead Worker - Resettlement Support Team

Remuneration: £37,750 per annum

Contract: Fixed term until 31 March 2027

Hours: 37.5 hours per week

Location: Across London

We are looking for a Lead Worker to join the Resettlement Support Team. Thames Reach’s hostels are transitional spaces where a 24‑hour staff team supports people to move in, assess their needs, and quickly identify the best place for them to move on to next. Skilled staff teams develop personalised support plans to ensure people are ready to move on and are accessing support with their health, substance misuse, criminal justice and life skills needs.

Responsibilities:

• Take the lead on assessing clients and devising and implementing sustainable move‑on plans to support people into more independent/appropriate accommodation.
• Take the lead on building and sustaining positive professional relationships with participating partners in the pilot.
• Link clients into post‑resettlement support to help ensure tenancies are sustained.
• Lead and represent the team at multi‑agency meetings.
• Accurately record all work completed within given timeframes.
• Lead within the team to contribute to data collection and reporting.

Requirements:

• A strong commitment to providing a high standard of service to both our clients, funders and partners.
• Experience working with vulnerable adults and supporting them to access and maintain engagement with services.
• Excellent organisational and time‑management skills to remain strongly outcome focused, with the ability to coordinate a high number of cases and complete tasks promptly and efficiently.
• Experience in forming strong working relationships with partner agencies, being able to challenge them when required.
• Strong IT skills with the ability to use Outlook, online recording systems, Excel and Word, and use a tablet and a smart phone.

Benefits:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro‑rata).
• Pension – company contributes 6.5 % to your pension when you contribute 1.5 %.
• Excellent development opportunities – career progression, regular supervision and appraisals, learning programmes to support your career with Thames Reach.
• Wellbeing support – 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue‑light discount card, interest‑free season ticket and cycle‑to‑work loans.

Equal Opportunities: Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation or religious belief. Applicants must be willing to undergo pre‑employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.