Lead Manager – Resettlement Support Team

Salary: £45,966 per annum

Contract: Fixed term until 31/03/2027

Hours: 37.5 per week

Location: Across London

Closing date: 04/05/2026

Interview date: 13/05/2026

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Lead Manager we will make the best use of all your understanding, compassion and commitment.

About us: Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

About this role: We are looking for a Lead Manager to join the Resettlement Support Team. Thames Reach’s hostels are transitional spaces where a 24‑hour staff team support people to move in, assess their needs, and quickly identify the best place for them to move on to next. Skilled staff teams develop personalised support plans to ensure people are ready to move on and are accessing support with their health, substance misuse, criminal justice and life skills needs.

You will:

• Oversee the operational delivery of the Resettlement Support Team pilot – a GLA funded project which aims to increase move on from three hostels across three London boroughs
• Utilise expert knowledge around move options and ensure that a best practice approach to move on is implemented in the team
• Establish, develop and manage relationships with participating borough hostels, commissioners and external stakeholders
• Oversee the continued strategic development of the project, including sourcing new move on options and adjusting the delivery to maximise outcomes
• Create engaging and comprehensive reports on the development of the project at key points during the implementation and operational stages of the pilot, to be shared with key stakeholders
• Manage a team of expert resettlement support workers

You will have:

• Experience of leading teams to increase “move on” from high support needs hostels
• Experience of overseeing processes of change and positively influencing team culture
• Experience of leading a team to achieve move on outcomes whilst working in a complex external environment
• Strong stakeholder management skills, including working with commissioners, partners, and funders
• Excellent communication, organisation, and reporting skills, with the ability to work independently and use initiative

Benefits:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata)
• Pension – we contribute 6.5% to your pension when you contribute 1.5%
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL
• Life assurance – four times your annual salary and critical illness cover
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans

Equality and Diversity: Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

Safeguarding and Screening: Applicants must be willing to undergo pre‑employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.