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- Tasks: Lead a dynamic outreach team to support individuals experiencing homelessness in the City of London.
- Company: Thames Reach, dedicated to making a difference in the community.
- Benefits: Generous holiday allowance, pension contributions, and excellent development opportunities.
- Other info: Join a diverse team committed to inclusivity and community support.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in leading services for adults facing homelessness and strong communication skills.
The predicted salary is between 45966 - 45966 £ per year.
Your experience of street homelessness, whether personal or professional, will be vital in delivering compassionate and effective support in our outreach and MIST teams.
Responsibilities
- Be responsible for day‑to‑day operational delivery of the fast‑paced outreach team in the Square Mile.
- With the support of the Senior Practitioner, oversee delivery of the City MIST service for people in temporary accommodation.
- Support the development of colleagues through high‑standard supervision.
- Broker and maintain collaborative relationships with local partner agencies.
- Process and analyse data to ensure service delivery is at a high standard and remains relevant.
- Work with the Area Manager to continuously improve the service, developing model ways of working based in best practice.
Qualifications
- Experienced in leading complex services that support adults in homelessness settings.
- Excellent communicator, able to relate to a variety of audiences and use relevant data.
- Creative and imaginative in delivering a responsive service to local need.
- Skilled in supervision with experience of supporting and developing client‑facing colleagues.
- Decisive and confident, able to make the right decisions in high‑pressure environments.
- Outcome‑focused and able to use data to maximise the efficiency and effectiveness of the services.
Benefits
- Generous holiday allowance – 29 days per year plus 8 public holidays (pro‑rata).
- Pension – 6.5% contribution when you contribute 1.5%.
- Excellent development opportunities – career progression, regular supervision and appraisals, learning programmes.
- Well‑being support – 24/7 employee assistance programme and opportunities for TOIL.
- Life assurance – four times your annual salary and critical illness cover.
- Other benefits including a blue light discount card, interest‑free season ticket and cycle‑to‑work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation or religious belief. Applicants must be willing to undergo pre‑employment screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. A criminal record will not exclude you, but you may be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
Lead Manager – City Outreach and Mobile Intervention Support Team (MIST) employer: THAMES REACH
Contact Detail:
THAMES REACH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Manager – City Outreach and Mobile Intervention Support Team (MIST)
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in outreach and support services. Attend local events or workshops where you can meet potential colleagues and partners – it’s all about making connections that could lead to job opportunities.
✨Tip Number 2
Showcase your experience! When you get the chance to chat with hiring managers or during interviews, share your personal or professional experiences with street homelessness. This will demonstrate your passion and understanding of the role, making you stand out from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to organisations like Thames Reach and express your interest in working with them. Sometimes, they might have roles that aren’t advertised yet, and your initiative could pay off!
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you prepare for interviews and improve your chances of landing that Lead Manager role. Check out our guides on data analysis and service delivery to brush up on key skills that employers are looking for.
We think you need these skills to ace Lead Manager – City Outreach and Mobile Intervention Support Team (MIST)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting those experiencing homelessness shine through. We want to see your genuine commitment to making a difference in the community.
Tailor Your Experience: Make sure to highlight your relevant experience, whether personal or professional, in street homelessness. We’re looking for specific examples that demonstrate your skills and how they relate to the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Lead Manager position.
How to prepare for a job interview at THAMES REACH
✨Know Your Stuff
Make sure you understand the ins and outs of street homelessness, both from a personal and professional perspective. Brush up on the latest trends and challenges in the sector, as well as the specific services offered by the organisation. This will help you demonstrate your knowledge and passion during the interview.
✨Showcase Your Leadership Skills
As a Lead Manager, you'll need to highlight your experience in leading complex services. Prepare examples of how you've successfully managed teams, supported colleagues, and improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Communicate Effectively
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be ready to discuss how you've built relationships with partner agencies and how you can relate to various audiences. Consider doing mock interviews with friends or family to refine your delivery.
✨Data-Driven Decision Making
Familiarise yourself with how data can drive service improvements. Be prepared to discuss how you've used data in past roles to enhance efficiency and effectiveness. Think of specific examples where your analytical skills made a difference, and be ready to share these insights during your interview.