Lead Worker - Martha Jones House in Hounslow

Salary: £37,750 per annum

Hours: 37.5 per week

Location: Vauxhall – London

Closing date: 05/04/2026

Interview date: 15/04/2026

About us: Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Lead Worker we will make the best use of all your understanding, compassion and commitment. Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities. Last year we helped more than 15,000 people. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role: We are looking for a Lead Worker to join the Martha Jones House Team. Thames Reach’s hostels are transitional spaces where a 24 hour staff team support people to move in, assess their needs, and quickly identify the best place for them to move on to next. Skilled staff teams develop personalised support plans to ensure people are ready to move on and are accessing support with their health, substance misuse, criminal justice and life skills needs.

You will:

• Contribute to effective day‑to‑day service delivery.
• Conduct Risk Assessments, Needs Assessments and move‑on plans with clients in the service.
• Take a lead within the frontline team and keep oversight of casework management.
• Liaise with external agencies and councils to ensure clients are receiving appropriate support.
• Increase numbers of client engagements and moving out within a set timeframe.
• Ensure the environment is safe, healthy, and reflective of our ethos and supports our client’s aims.

You will be:

• Outcome focussed.
• Organised and efficient in your work.
• Excellent at communicating and problem solving.
• Confident in supporting clients and engage with a range of partners.
• Committed to developing your knowledge and skills.

Benefits:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form. For further information please contact Rachel Whitfield, Lead Manager at Rachel.Whitfield@thamesreach.org.uk. Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre‑employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.