Deputy Hostel Manager

Closing date: 31/05/2026

Applying for this role is straightforward. Scroll down and click on Apply to be considered for this position. Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Deputy Hostel Manager we will make the best use of all your understanding, compassion and commitment.

About us… Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities. Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people. Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role… We are looking for a Deputy Hostel Manager to join the Robertson Street Team. Thames Reach’s hostels are transitional spaces where a 24 hour staff team support people to move in, assess their needs, and quickly identify the best place for them to move on to next. Skilled staff teams develop personalised support plans to ensure people are ready to move on and are accessing support with their health, substance misuse, criminal justice and life skills needs.

You will be:

• Overseeing the day-to-day management of a fast-paced 42 bed hostel, with a daily focus on moving people on to more independent accommodation.
• Having strategic oversight of move on for all clients and ensuring the team have the relevant skills and knowledge to progress move on plans.
• Responsible for directly line-managing the staff team; carrying out inductions, supervisions, probation reviews and appraisals.
• Reporting incidents to senior management and commissioners and ensuring staff are trained and confident in incident response and health & safety protocol.
• Leading on referrals in and out of the hostel and working closely with the Lead Manager & in-house Clinical Psychologist to foster a culture of high performance.
• Developing and managing partnerships with key agencies across London.

You will have:

• Experience of delivering outcomes and processes of change.
• Experience in organising the operations of a complex, busy service.
• A decisive and effective leader.
• An excellent communicator able to form and maintain effective working relationships with all partners.
• Experience in directly managing staff, overseeing the management of others and ensuring the service’s finances are well managed.

As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions. To apply visit our website and complete our application form. For further information please contact, Elinor Withington, Lead Manager (via our website). Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief. Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.