Senior Practitioner - Robertson Street in Clapham

Salary: £39,518 per annum

Location: Clapham – London

Interview date: 07/08/2026

About us

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Last year we helped more than 15,000 people.

We’re listed as one of the top 100 Best Workplaces in the UK.

About this role

We are looking for a Senior Practitioner to join the Robertson Street Team.

Thames Reach’s hostels are transitional spaces where a 24‑hour staff team supports people to move in, assess their needs, and quickly identify the best place for them to move on to next. Skilled staff teams develop personalised support plans to ensure people are ready to move on and are accessing support with their health, substance misuse, criminal justice and life skills needs.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

Responsibilities

• Oversee the day‑to‑day management of a fast‑paced 42 bed hostel, focusing on moving people onto more independent accommodation.
• Maintain strategic oversight of move‑on for all clients and ensure the team have the relevant skills and knowledge to progress move‑on plans.
• Directly line‑manage the staff team; conduct inductions, supervisions, probation reviews and appraisals.
• Report incidents to senior management and commissioners and ensure staff are trained and confident in incident response and health & safety protocol.
• Lead referrals in and out of the hostel and work closely with the Lead Manager & in‑house Clinical Psychologist to foster a culture of high performance.
• Develop and manage partnerships with key agencies across London.

Key Qualifications

• Experience delivering outcomes and processes of change.
• Experience organising the operations of a complex, busy service.
• A decisive and effective leader.
• Excellent communication skills, able to form and maintain effective working relationships with all partners.
• Experience in directly managing staff, overseeing others and ensuring the service’s finances are well managed.

Benefits

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro‑rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest‑free season ticket and cycle‑to‑work loans.

Diversity and Inclusion

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

Background Checks

Applicants must be willing to undergo pre‑employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offences Act 1974.