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- Tasks: Lead a dynamic team to support vulnerable individuals in finding stable accommodation.
- Company: Thames Reach, a top-rated workplace dedicated to ending homelessness.
- Benefits: Generous holiday, pension contributions, career development, and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and operations in a fast-paced environment.
- Other info: Join a diverse team committed to positive change in the community.
The predicted salary is between 39000 - 52000 £ per year.
Salary: £45,966 per annum
Contract: Fixed term until 30/04/2207
Hours: 37.5 per week, occasional weekend work required
Location: City of London
Closing date: 15/03/2026
Interview date: 24/03/2026
About us: Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities. Last year we helped more than 15,000 people. We’re listed as one of the top 100 Best Workplaces in the UK.
About this role: We are looking for a Lead Manager to join the Snow Hill Court Team. Assessment Centres are fast-paced services where people are referred in, usually from the street, and rapidly referred on to appropriate longer-term accommodation. The services are short stay, and staff provide wrap around support and liaison with several external partners, including physical health, mental health, substance use and housing. Staffed 24 hours to ensure this quick turnaround, they are a key service to ensure people are off the streets and in stable accommodation.
You will:
- Be responsible for directly managing the staff team and overseeing the day-to-day management of a fast-paced assessment centre in the City of London
- Ensure residents are assessed and supported towards move on from the service within 28 days
- Work closely with the Area Manager and other colleagues to ensure the centre is an innovative service offering quality support to its residents
- Develop and manage partnerships with key agencies across London
- Ensure that the locality is well managed and relationships with the centre’s neighbours are strong
You will be:
- Outcome focused with an understanding of how data can be used to inform our work towards ending homelessness
- Experienced in organising the operations of a complex and busy service
- A decisive and effective leader
- An excellent communicator, able to form and maintain effective working relationships with all partners
- Experienced in directly managing staff, overseeing the management of others and ensuring the services finances are well managed
Benefits:
- Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata)
- Pension – we contribute 6.5% to your pension when you contribute 1.5%
- Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach
- Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL
- Life assurance – four times your annual salary and critical illness cover
- Other benefits including a blue light discount card, interest free season ticket and cycle to work loans
Commitment to diversity: Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
Application process: To apply visit our website and complete our application form.
Contact: For further information please contact Kristian Draper, Director of Operations at Kristian.Draper@thamesreach.org.uk
Safeguarding: Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
Lead Manager - Snow Hill Court in City of London employer: THAMES REACH
Contact Detail:
THAMES REACH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Manager - Snow Hill Court in City of London
✨Tip Number 1
Get to know the organisation! Research Thames Reach and its mission to end homelessness. Understanding their values and projects will help you connect during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge in your interview.
✨Tip Number 3
Prepare for competency questions! Think of examples from your past experiences that demonstrate your leadership skills and ability to manage a busy service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Thames Reach and contributing to their important work.
We think you need these skills to ace Lead Manager - Snow Hill Court in City of London
Some tips for your application 🫡
Be Authentic: When filling out your application, let your true self shine through. We want to see your personality and passion for helping others, so don’t be afraid to share your experiences and motivations.
Tailor Your Responses: Make sure to align your answers with the job description. Highlight your relevant skills and experiences that match what we’re looking for in a Lead Manager. This shows us you’ve done your homework and are genuinely interested.
Showcase Your Leadership Skills: As a Lead Manager, your ability to lead and manage a team is crucial. Use specific examples from your past roles to demonstrate how you’ve successfully managed teams and driven positive outcomes.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at THAMES REACH
✨Know the Mission
Before your interview, take some time to really understand Thames Reach's mission and values. Familiarise yourself with their work in ending homelessness and how they support vulnerable individuals. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Lead Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or led a project. Highlight how you motivated your team and achieved positive outcomes, especially in fast-paced environments.
✨Understand the Role's Challenges
Be ready to discuss the challenges of managing a busy assessment centre. Think about how you would handle situations like staff shortages or difficult resident interactions. Showing that you can think critically about potential issues will impress the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the support provided to staff, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.