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- Tasks: Support homeless individuals by managing caseloads and providing essential housing advice.
- Company: Thames Reach is dedicated to ending homelessness in London through direct support and services.
- Benefits: Enjoy 29 days holiday, pension contributions, wellbeing support, and career development opportunities.
- Why this job: Make a real impact on people's lives while working in a top-rated workplace culture.
- Qualifications: Experience in managing caseloads and advocating for clients with complex needs is essential.
- Other info: Diversity is celebrated; all backgrounds are encouraged to apply.
The predicted salary is between 30000 - 42000 £ per year.
Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we will make the best use of all your understanding, compassion and commitment
About us…
Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.
Is our mission easy? No,but we never give up on people. Last year we helped more then 15,000 people.
Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.
About this role…
We are looking for a Support Worker to join the Greenhouse team.
We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.
The Greenhouse in Hackney delivers housing and healthcare services to homeless people in the borough. Thames Reach staff, working in partnership with Hackney council, provide housing advice and support to people with complex needs.
You will:
- Work on a rota to carry out assessments with adults experiencing homelessness
- Manage a caseload of people and deliver support to either prevent homelessness or find suitable accommodation
- Provide support to a caseload of clients with complex needs
- Work in partnership with Hackney Council and other relevant partners to provide holistic support to service users
- Contribute to the smooth running of the drop in service
- Record all case work on our database
You will have:
- Experience of managing a caseload of clients
- Able to work in an empathetic way whilst being reflective, flexible and responsive in meeting the needs of Greenhouse clients
- Able to advocate with various stakeholders and joint work with partner agencies
- Experience of managing your time effectively and able to respond to the projects priorities
- Promote and positively represent Thames Reach in meetings and with external agencies
- Experienced in mitigating risk either by Safeguarding or joint working with relevant partner agencies
We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:
- Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
- Pension – we contribute 6.5% to your pension when you contribute 1.5%.
- Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
- Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
- Life assurance – four times your annual salary and critical illness cover.
- Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
To apply visit our website and complete our application form.
Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
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Support Worker – The Greenhouse employer: Thames Reach Charity
Contact Detail:
Thames Reach Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker – The Greenhouse
✨Tip Number 1
Familiarise yourself with Thames Reach's mission and values. Understanding their commitment to ending homelessness will help you align your responses during interviews, showcasing your passion for the cause.
✨Tip Number 2
Network with current or former employees of Thames Reach. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to manage a caseload and work empathetically with clients. This will help you stand out as a candidate who is ready to take on the challenges of the role.
✨Tip Number 4
Research the local issues surrounding homelessness in Hackney. Being knowledgeable about the community you’ll be serving can show your commitment and readiness to engage with the complexities of the role.
We think you need these skills to ace Support Worker – The Greenhouse
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Support Worker position at Thames Reach. Familiarise yourself with their mission and values to align your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in managing caseloads, working with vulnerable populations, and any advocacy work you've done. Use specific examples that demonstrate your empathy and ability to respond to complex needs.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping those experiencing homelessness. Share personal or professional experiences that showcase your commitment and understanding of the challenges faced by this community.
Prepare for Competency Questions: Since Thames Reach will not accept applications using AI for competency questions, prepare thoughtful responses that reflect your real-life experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
How to prepare for a job interview at Thames Reach Charity
✨Show Your Empathy
As a Support Worker, empathy is key. Be prepared to share personal experiences or insights that demonstrate your understanding of homelessness and the challenges faced by vulnerable individuals. This will show your genuine commitment to the role.
✨Highlight Your Experience with Complex Needs
Discuss any previous experience you have managing a caseload, especially with clients who have complex needs. Provide specific examples of how you've successfully supported individuals in similar situations, as this will resonate with the interviewers.
✨Demonstrate Your Advocacy Skills
Be ready to talk about times when you've advocated for clients or worked collaboratively with other agencies. This role requires strong partnership skills, so showcasing your ability to work with various stakeholders will be beneficial.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think through potential situations you might face as a Support Worker and how you would handle them, particularly in terms of safeguarding and risk management.
