Support Worker – Tenancy Sustainment Team

• Support Worker – Tenancy Sustainment Team
• Salary £33,472 per annum

Responsibilities

• Support individuals across London who have experienced homelessness and are transitioning into their own accommodation, helping them settle into their tenancies successfully.
• Conduct home visits to ensure clients are linked into appropriate community resources and long-term support services that will remain in place after TST involvement ends.
• Collaborate with landlords and referring agencies to help individuals maintain their tenancies and work towards independence.
• Co‑produce personalised, holistic action plans tailored to each individual’s needs, particularly for those who may be managing a tenancy for the first time.
• Encourage and support engagement with health services, as well as access to employment, training, and education opportunities.
• Work in a trauma‑informed and person‑centred way, recognising and responding to each individual’s unique experiences and strengths.

Qualifications

• Good assertive communication stills, to provide a flexible and responsive service to people with rough sleeping histories.
• Commitment to working with people to move on positively after a period of homelessness, to be aspirational for their future so people can go on to lead fulfilling lives.
• Work effectively as part of a team to achieve shared goals.
• Follow instructions, recognise, manage and mitigate risk.
• Use IT systems to communicate and record your work.
• Be able to manage conflicting priorities and deadlines, including administrative tasks.
• Application Requirements

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

Benefits

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve.

We value, respect, and celebrate diversity.

We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

Thames Reach is committed to safeguarding.

Applicants must be willing to undergo pre‑employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service.

Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

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